I have an account but I cant access it because it keep asking me for 2FA | Community
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Newcomer
May 27, 2025
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I have an account but I cant access it because it keep asking me for 2FA

  • May 27, 2025
  • 1 reply
  • 4 views

I have a zoom personal account  and I'm the administrator but I cant access it because it keep asking me for 2FA which I don't have and I didn't configure it to do so.

How can I access my account and overcome this hassle

    Best answer by S_K

    Hello @alnaimi50 

     

    I first want to share this support article: Managing two-factor authentication (2FA) 

     

     

    It may be best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below. You can also reach out to Billing by chat.

     

    The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

     

    1 reply

    S_K
    Community Champion | Employee
    S_KAnswer
    Community Champion | Employee
    June 10, 2025

    Hello @alnaimi50 

     

    I first want to share this support article: Managing two-factor authentication (2FA) 

     

     

    It may be best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below. You can also reach out to Billing by chat.

     

    The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.