Community Resources

Dear Zoom Support Team, We previously reduced the number of licenses from 43 to 37. The corresponding funds were allocated on our card to renew 37 licenses.However, these funds were not charged, because the invoice was issued for 43 licenses instead, and there were not enough funds on the card to cover this amount.We kindly ask you to reissue the invoice for 37 licenses, which we will pay immediately, and to cancel the previous invoice for 43 licenses.Thank you for your understanding and assistance. Best regards,Maxim Tarabrin 

What happened to the option to put a subscription on pause?  It used to be an option when you clicked on Cancel Subscription.  Now it's gone?  I need to put mine on hold for a few months.  I don't see why I should pay for pro plan if I'm NOT using it.  So the only option now is to cancel?? 

Does any know the page https://zoom.us/billing/coupon/distribute?coupon=zoompro20ea still works? How can I get a valid coupon code? Thank you.

I’m experiencing an issue with logging into my account using my email. Despite entering the correct credentials, I am unable to proceed past the login screen. I’ve tried resetting my password and clearing my browser cache, but the problem persists.Could anyone please provide assistance on what might be causing this issue and how to resolve it? Are there any specific settings or configurations I need to check? Any help would be greatly appreciated.

Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

My wife was trying to replace the lost password for her account when I thought to use her Apple account to access it.  I ended up creating a new account with the same email address.  The new account masks the old one and became the login for that email.  She needs to regain access to the old one to recover information there.  1.) Is the old account still there?  If so, will either of the following work to restore it to visibility.  2.) Delete the new account.  3.) Change the email address on the new account.  4.)  Backup is to icloud.  Is there a way to recover list of session ids? Anything else?  Thanks.

Hello, I would like to provide some feedback on my experience with Zoom. Overall, I am satisfied, but I have a suggestion regarding the waiting room feature.The requirement to manually admit all attendees can be cumbersome and cause frustration. It can lead to important participants being kept in the waiting room, unable to access the meeting during the crucial early moments. This may occur even when the meeting's password protection feature is disabled.For business accounts, attendance is typically already controlled, making the risk of unintended attendees minimal. In these scenarios, the inconvenience of having to manually admit people can outweigh this small risk. It can also prevent a host from being interrupted from performing critical tasks in the meeting, such as properly setting their screen to share or interrupting the flow of the meeting to manually accept attendees. For personal accounts, the risk of having unintended attendees is even smaller.I suggest making it a def

Can anyone explain what this is about? "Per new security guidelines, you cannot change this setting. Please contact your account admin for more information" i am the only admin the only account holder 

I just got suspended when I logged in to Zoom from my laptop. Why?

I received a communication from Zoom using the email address teamzoom @ e . zoom . us. I'd like to confirm whether this is an official and secure address. Can someone from the Zoom team or the community verify if this domain is genuinely associated with Zoom?Thank you!  ref: https://community.zoom.com/t5/Billing-Account-Management/Maybe-a-new-Zoom-scam/td-p/66270

I purchased a zoom license and after using it only a couple of time, it has changed to 'basic' and I don't know how to restore my zoom license that I paid for. Can some one help?Many thanks, 

I launched my zoom account from the app icon and it took me to a basic zoom account instead of my Pro account. The email attached to the account was ***********. When I follow the zoom instructions to terminate the account a code is sent to the aforementioned e-mail address which I don’t have access to. Any suggestions how to delete the account?

I am trying to invite a user to join our Zoom group but it seems the messages from Zoom are not getting through. Is there any way to check they've been sent from Zoom?  My Exchange log shows no messages received from Zoom, other external mail gets through. Their email address is correct, I created it.  I’m not trying to invite them to a meeting, I want them to have a Zoom account.

I cancelled my subscription after I was notified of a $248 annual subscription bill, but my credit card was changed so it is couldn't be processed. It says that my paid account features will be cancelled temporarily, which is what I wanted. Is the $248 due for the following year or the previous year (in which case I would still owe the $ for usage)? Do I need to pay it if I cancelled my subscription?shari

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!

How can I transfer a recording saved on my computer to the cloud?

La meva subscripció és un pla bàsic gratuït i m'he fet una càrrega a la targeta de 181,38 euros. Intento comunicarme amb suport tècnic i el xat virtual i l'únic que he seguit em va confirmar que el meu pla és gratuït. A partir d'ahí desconnecteu el xat de forma automàtica sense rebre la solució. 

I have a zoom workplace pro account having 100 users capacity I have cancelled that subscription, now I need to upgrade subscription with 250 users Not able to do so It is asking us to contact to zoom to make changes @zoom 

  How do you keep students engaged on Zoom after the “new school year” excitement wears off? 🎒💻 With a new school year just starting for some and already underway for others, we would love to hear from YOU. Whether it’s interactive tools like Whiteboard or Polls, fun games between lessons, or creative breakout room activities, we’d love to hear your favorite ways to keep students active and involved during virtual class time.   Share your go-to tips, success stories, and any fun surprises you’ve tried in the replies below 👇   --   I'll go first! When I worked in education, one of my favorite ways to keep students engaged was by encouraging the use of meeting reactions❤️👍🎉. This was especially effective with students who were more shy in class but still wanted to show that they were listening and engaging with the content being presented to them.   --------------------------------------------------

I'm working with a group who recently lost the person who set up their zoom account. Sadly, the death was unexpected, and we're struggling to access the account. While we work through the usual options, which all seem to require access to his email account, I'm wondering - if password recovery efforts are not successful, how do we cancel the account? I'm aware that there will be a forced autopay coming up next year that would be a terrible insult to our grief, if this is not properly handled before then. The account was set up in April, and has never been used. We do have billing info and someone who has fiscal authorities, which is how we discovered that there was an account - we noticed it on the bank statement.

Hello,I have changed my e-mail address at Zoom from a private Google address  to a business address. To access the Zoom account, I used the single sign-on system via a Google email address.After switching to the business email address, I was unable to log in to Zoom using either the business email address or the single sign-on system. So I cancelled the whole thing. However, I still can't log in to my Zoom account and I always get the following error message:"Signing in to your Zoom account is not possible with this method. Contact your IT administrator for instructions. (2.025)"The business IT support was unable to help me as my business address is no longer linked to Zoom. I can't get any further in the settings of my G-Mail address.How do I get access to this Zoom account again?Thank you & best regards

When signing into Zoom via Microsoft using @hotmail.com email address it automatically comes up link your account with Microsoft sends an email code.  When entering the code it then says verify and then goes to authenticate via zoom network.  This results in a network error.  In order to successfully link a microsoft login with Zoom you need to use either the Zoom Desktop App or the Web App.  All of my devices are on the same private personal use 1 gig bandwidth wifi.  This is fully a Zoom Network Error.   While on the Basic plan users are unable to submit support tickets or request phone calls. we are restricted to virtual suppport which is 100% inaccurate. 

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.

Hi,It seems that my IP is blocked by Cloudflare Ray ID when accessing all zoom services (zoom.com & apps).

After changing payment method from PayPal to a card:1. All my payment history vanished.2. I was charged a monthly fee immediately, though the fee has been already taken just a day before.No live chat support. Update:The money has been returned a few days later.