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Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless. Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.  

I am unable to sign in with my paid subscription account on zoom. It gives me a network error but it allows me to sign in with my gmail account which is free. This is both on my windows pc (zoom app) and also my phone

I've added contacts in my profile to use in setting up zoom meeting, they don't appear in invite box when setting up a meeting. Why can't the system recall contacts and/or popular emails of contacts when creating a meeting?

No text available

I have downloaded macos tahoe and Zoom opens to basic when I have a subscription for pro

Hi, we are a subscriber of Zoom under account name Vilor Berhad, from Malaysia. We would like to seek favor from you team to provide us the certificate of tax residence.

I would like to cancel today’s payment and make it again with another card.

We were granted a credit of $300 something. I was wondering where that went to?

I have been alive for a very long time and have never ever experienced this... I was trying to upgrade my account from Zoom Pro Plus to Business Plus, but couldn't through my dashboard (I had to contact sales first). Sales clearly had no idea what was going on because they instructed me to click a button to Manage Plan. In actuality, in my account, this button directs me to contact sales. Why do I need to speak to a human to upgrade my account? Now... I realise I can't upgrade... can't downgrade... can't even cancel my account without contacting support who have now told me to wait until a person reaches out to me by phone or email within the next 2 days. This is atrocious and is 100% illegal. You cannot put people through this insanity. @zoom you've got a legally binding contract with your customers. I'm married to a contract lawyer and I can tell you that you're breaking the law in a hundred different countries in about a dozen ways.

I would like to cancel the payment made today (card number: ***** 7000)and make the payment again with a different card. 

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but with no luck. When I tried  to change under "My profile" and "Sign-in Email", this  came up:"Check your previous sign-in email (......) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."

It is new? "Your free meeting has just ended. Wait 9 minutes before starting a new meeting.  

The Zoom email newsletters typically contain information about how to use Zoom, including topics such as:・Participating in Zoom meetings・Scheduling Zoom meetings・Hosting Zoom meetings・Questionnaire surveys related to Zoom features, etc.While I am aware of the process to unsubscribe from newsletters individually as a recipient,I am wondering if there is a way for a system administrator to unsubscribe all users from these newsletters at once.The influx of newsletters targeting all users has caused issues like a Denial of Service (DoS) attack,resulting in a slowdown of the email system.I would appreciate hearing from anyone facing a similar problem.

Hello ! I registered zoom account under my company email. I paid a monthly subscription via my credit card. Sometime ago, I enabled 2 factor authentication but i did not store recovery code and i did not install authentication app. This maybe a mistake ! Then i changed my laptop. The administrator deleted and formatted all apps, software in old laptop. Now i can not login my zoom account by email and password. It requires me to provide either verification code or recovery code, which i do not have. Could Admin or someone please advise and help me to solve this login issue ? Thank you very much. Hanh76 

My company was recently acquired, and I am wondering if there is a way of transferring all of the user data from my company account to our new parent company account. Ideally, we would like to save all meeting history and recordings, but need to cancel our subscription because it is duplicative to our parent company's account. I know there is an option to transfer all user data to another user within your org before the user is deleted. I'm wondering if there is any similar migration process for all company data between Zoom orgs. Thank you!

I cancelled my pro subscription last year, a full year agoand this year zoom again withdraw a pro amount of money from my creditcard without consent!  

Bonjour, j'ai annulé un forfait que j'aimerais réactiver :  Zoom Workplace Pro annulé le sept. 05, 2025 , car il etait valable jusqu'en 01/26 . comment faire ? et annuler l'avoir qui subsiste sur mon compte .  merci 

I have made payment for plan.Amount 1624 deducted.A mandate is also set.  No invoice generated. Tried logging out from  all devices and log back in. Two support tickets already created no response on them.  What kind of support does zoom really have. Frustrated

Iam very to discuss with the friends. iam asked  the 3 questions . 1 What can you do zoom community? 2 what is the center zoom community? What can you for support  NGOs or Company?

Hola, como genero mi factura, donde capturo mi RFC y mi dirección?

I tried to log onto my zoom account, it says no account associated with my email. I am the organization account owner. I logged in as another admin and it appears zoom transferred my account owner email to an unknown gmail account. It seems fraudulent, yet without an active account, I spent 20 minutes trying to get through the AI Bot support to access a person. Finally, when talked to a support person, all they said they would do is escalate it and to wait for an email response. Completely inadequate response by Zoom. I wanted to stay on the support line as I had no other way to contact zoom without an active account. They were unable to reinstate my email and just kept telling me to wait for an email response and then ended the chat. They wouldnt transfer me to technical support, just ended the chat! How does someone just take over and replace the account owner email?! I found a support article that explains a few ways to change the account owner, and it appears the only way

How can I assign the sub user admin with less privilege and a can handle a group, not entire?Here am looking for an admin access to control a specific access on creating/modifying/managing users. This sub admins don't want to see other users, zoom rooms, BYOC configurations, account profile details etc

Bonjour,Nous sommes une association à but non lucrative, nous avons donc suivi les différentes étapes afin de bénéficier du bon de réduction de 50% pour les organisation non-profit, le 18 Juin 2025 Zoom nous informes par courriel que notre demande a été approuvé. Depuis, nous n'avons jamais reçu le numéro du bon de réduction de Zoom, et ne pouvons donc pas bénéficier de cette remise.Comment faire pour récupérer le numéro du bon de réduction qui nous a été octroyé  par Zoom ?Merci de votre retour.Cordialement.

I have had a workplace pro account for several years as I am a counsellor and need one hour sessions with my clients. My laptop was recently corrupted with a virus so I had to use my husband's laptop and signed into Zoom using my sign in details.  It didn't recognise that I had a workplace pro account,  only gave me a basic free account.  My laptop is now back and repaired.  I have downloaded the Zoom app again,  signed in and again only recognised me as a basic free account! My subscription runs out today and Zoom US are trying to take out the money for this year. I am not happy about this as I cannot get my account up and running again yet will be paying for something I don't have. The Zoom support through the portal is complicated and rubbish as the virtual assistants do not understand your problem and the FAQs don't have my exact problem. I tried calling  Zoom but as my account is only recognised as basic free, I am not entitled to support from a human