Lost 2fa and recovery codes. Unable to login.

Forum|Forum|9 months ago
April 24, 2025
1 reply
6 views

I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to.

How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes?

Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554
I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us

Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.

Account Access

M

Mandel

Community Champion | Employee

Hi @devoted_tune ,

Welcome to the Zoom Community!

Are you able to submit a request to Zoom Billing using a different email address/Zoom account? If so, please submit a ticket and explain your circumstances. We can help change the email address that is tied to your account but we will first need to verify your identity through the ticket (since you are unable to contact us via the original email address).

Let us know if you need further assistance.

Cheers,

Zoom Community Team

M

Manchesterlangu

Newcomer

I also cannot access my Zoom Pro account because the Gmail address used to create it is no longer available. I even created a similar Gmail address, but I do not receive the verification code, or when I do, the account appears as Basic, not Pro.

My Pro subscription is still active, and I can provide payment proof and invoices as attachments.

I kindly ask for help to recover my Pro account or transfer it to a new email address.

Thank you for your support.

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