My option for currency change is greyed out | Community
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Newcomer
August 25, 2021
Question

My option for currency change is greyed out

  • August 25, 2021
  • 7 replies
  • 2 views

Earlier there was not Indian currency available so I used US currency for bill payment. But now when I try to change the currency the tab for currency is greyed out and I am not able to change it to Indian rupees. Please help me change this

7 replies

Newcomer
August 29, 2021

Were you able to get any response from ZOOM on this? I have the same problem with my account being setup with USD even though I have put down a Canadian address.

Newcomer
November 16, 2021

Let me take over

Newcomer
December 30, 2021

 Any Solutions?

Newcomer
January 30, 2022

Any help on this ?

Newcomer
April 6, 2022

same problem ¥!how did you fix it?

 

Newcomer
April 7, 2022

When asked they didn't have any idea at first. But at last found a method. For this you need to delete your current zoom account and then sign up again.

Employee
August 11, 2022

Are you using an online account (purchased online)? If yes, there are two things you need to check.

1. Ensure that you change your SOLD TO ADDRESS Country is set to INDIA

2. Ensure that you are not on VPN and that your IP address should reflect and INDIA location (Geolocation tagging). https://www.iplocation.net/

 

If you are on a plan that was QUOTED by a sales representative or account executive, reach out to them so they can assist you on changing your currency.

 

NOTE: You can only change currency once for the entire life of the account.

Employee
August 11, 2022

Are you using an online account (purchased online)? If yes, there are two things you need to check.

1. Ensure that you change your SOLD TO ADDRESS Country is set to INDIA

2. Ensure that you are not on VPN and that your IP address should reflect and INDIA location (Geolocation tagging). https://www.iplocation.net/

 

If you are on a plan that was QUOTED by a sales representative or account executive, reach out to them so they can assist you on changing your currency.

 

NOTE: You can only change currency once for the entire life of the account.

Newcomer
November 28, 2025

how do you change sold to address? and waht if you are out of the country TRAVELING and not relocated