(free account) opened win10 app leads to automatic browser opening --> upgrade plan -> checkout page | Community
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Y
Newcomer
ysr
Newcomer
November 18, 2025
Question

(free account) opened win10 app leads to automatic browser opening --> upgrade plan -> checkout page

  • November 18, 2025
  • 1 reply
  • 4 views

What is going on here? 
i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!
What the hell is going on??
Did something change here? Will zoom keep on working for free?
I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.

To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.
I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?

When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.
this is weird.

Thanks in advance.
Best
Y

1 reply

M
Community Champion | Employee
Mandel
Community Champion | Employee
November 21, 2025

Hi @ysr ,

 

I have reviewed your account and can see that you are still the owner of a free account. As such, you can participate in your meeting as normal. If you want to review the features included in a free plan, please see here: https://zoom.us/pricing

 

I hope this was helpful. Let me know if there are further questions.

Cheers,
Zoom Community Team

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