Community Resources

Can I connect my paid Zoom account, set up with a different email address, to my ordinary free Zoom?

I want to use my account for personal virtual meetings with friends, and also for my business which means I need two different personas. One with my pic and another with my company’s logo. How do I do this? Every time I click the link support gives me, I’m sent back to the login page over and over and over in an endless loop and never get anywhere. Help?

I currently have a Zoom Webinar plan for 3,000 attendees. For a single event on Feb 26,I plan to:1. Upgrade to 5,000 capacity on Feb 252. Downgrade back to 3,000 after the webinar endsQuestions:1. Will I only be charged the prorated difference for the upgrade period?2. Can I downgrade immediately after the event with no penalties?Thanks!

Hello,I am writing to inquire about the possibility of a refund for my Zoom subscription.My subscription payment was processed on February 5, 2026, but I have not used the service since the charge was made. I was not aware that the subscription would renew at that time, and I noticed the payment only afterward.I understand that, according to Zoom’s Terms of Service, charges are generally non-refundable once processed. However, since the subscription has not been used at all, I wanted to kindly ask whether an exception or any possible refund option might be available in this case.Thank you very much for your time and support. I would appreciate any guidance you can provide.Best regards,Jiwon Kim

I have not been using Zoom meetings for some time and on 6 February my plan was inadvertently renewed. I have since cancelled the plan but would like to request a refund as I am not using Zoom meetings currently. My account name is Fritz Solms. Kind regards. Fritz

We were unable to process payment since your sold to country is ineligible for the currency selected. I am getting this error.. what should I do?

I have an my old accounts with zoom meeting but due to some card's international transaction issue its last bill was not paid auto, yesterday its i was Realize while run an meeting today I paid over dues but still my subcrion show is in besic. i change an Currency cause in Feature that Problem Should not Be Occurred Again But  now when i Try To Make Payment For This Month Or Upgrade the Plan the option is Disabled, Its Very Urgent for us Cause Tomorrow Ester Sunday Online Church is Depends on it, So many Peoples are Depends on This Prayer. i Want to Activate this Service in any Condition Today Help us.

Hello,I purchased a one-year Zoom subscription in 2024 and used it briefly.However, I stopped using the service after my business failed.A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.I have since requested to cancel the subscription, but the payment request has not been withdrawn.Could you please cancel this one-year subscription?Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?Please get back to me.Thank you. 

I am now retired from company that held workplace account.How can I change my account to the free BASIC plan, which I use infrequently?

Hey everybody, I just wanted to introduce myself to the Zoom community. I am Robert Leizear Owner of Best Bookkeeping LLC. Very happy to be a part of the Zoom community as Zoom is becoming a daily part of my life. I am new to the community and still learning all the great features that Zoom provides. 

I pay my pro accaunt ,but I cant use it . nobody contact me for help me in this situation …..how can I do ?Thnks

Lets start a discussion, to make a web of friends around the world! lets share pictures, tell anecdotes, stories and find new jobs online. Why not?

Por que meu plano está  Básico  se pago 77,00 por mês?

I paid all my bills but my account is suspended 

One of our teacher's accounts has been locked and it says "The Educational Data Collection Practices document was not signed by the required data of Sep 22, 2024 UTC. An email with directions for completing the education account activation process has been sent to (teacher's email). The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account. Until this consent has been recorded, user in your account will be unable to sign into Zoom. If this consent is not signed by Oct 22, 2024 UTC the account may be deleted." The teacher was able to use the account just a couple weeks ago with no issue and I tried resending the email but it doesn't go into her inbox (yes I checked spam as well). I am just really confused because the consent needed to be signed in 2024 but we are now in January 2026... It also says to reach out to an org. admin but as far as I am aware, we do not have one at our school.  A

Most of the answers I see in the community for this problem and in the Knowledge Base and in Chatbot suggest that a ticket be created. I can’t submit a ticket because my plan doesn’t allow it. I got AI on the phone but my plan doesn’t allow me to talk to a live agent and AI couldn’t get to the account with the problem.Here’s where I am: Once I clicked the Educator box, I just kept going - digging my hole deeper - I clicked the box for each of the ages so now I’m needing to give consent for Under 13. I gave a fake email and didn’t realize that Zoom would be reaching out to it. After I tried the Knowledge Base and Chatbot suggestions which didn’t resolve the issue, I changed the recipient to me. Now, I have the document to sign. I thought I would get into my account and then change the account information and take off Educator. However, I’m afraid because it’s my work email and because I would be lying on the document that I am an Educator. I don’t know what to do. If you say it is okay

Hi everyone,I paid for my Zoom plan(phone $15 unlimited calling one)on Jan 28, and by Jan 31 it was automatically refunded without me doing anything. Now, when I try to pay again, it won’t process keeps giving an error.Has anyone faced this? How did you resolve it? Any advice is appreciated.

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

Everywhere I looked on the Zoom site it is stated that Zoom One Pro annual fee is £119.90. I have just been charged £143.88.Is there a way of letting me know beforehand of any additional charges before the amount is taken from my account?This appears to me to be a basic courtesy.Also. I would like the information regarding the cancellation procedure to be clearer.ThanksH

Hello,.I am unable to pay for zoom subscription. I've used all the cards in my house including other family members' cards and it's still declining.I just switched from another provider to to zoom last month. The account I used was without funds when it expired. I just funded but it's declined every card.Please what should I do.?

I haven't used Zoom in months, but I just discovered today that I'm still being charged automatically. I'd like a full refund for the approximately 2-3 months I haven't used it.

I have encountered some serious issues. May i know how can i contact with live agent? 

Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription Pro pricing plan.The payment was made on January 4, 2026, and was inadvertently auto-renewed and paid.We have turned off automatic payments from your account and are requesting a refund as you have not used them yet.If you need any additional information, please feel free to let us know.I appreciate it.

I upgraded by account this afternoon from Basic to Pro. I've had a Pro account for some time, but had neglected to renew, so I had slipped back to Basic. Upon payment, my account was immediately upgraded which is great. I need a receipt/ invoice for the payment and didn't see any type of document I could print as a receipt. Do you know how I can get one?

Somehow back in January 11, 2025 I inadvertently signed up for zoom workplace, and have been charged $15.99 per month since January 11, 2025. I’ve not used workplace zoom at all, I have since canceled the monthly subscription, and I would like a refund going back to January 11, 2025, please.