I need to speak to a live support agent, PLEASE!!!

6 replies
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Please, PLEASE...is there any way that I can speak with an actually person instead of the AI bot?

Our account details have changed but we didn't change them. I have the account number, the email, the invoice number and everything but the bot can't help.

I am getting an error message saying "Having trouble signing in with this email..." It won't even accept the email address so that I can go to the next page to enter the password. We haven't changed anything on our account and I have the invoice to prove we paid for the year.

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K

kevin chapman

Newcomer

I would like to speak with someone about up dateting my card.

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ExpertswhoJohn

Community Super Champion | Customer

We dont have access to account information on this forum.
I will report you for help.

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ExpertswhoJohn

Community Super Champion | Customer

hi @Mark6705 ,
Sorry about your problems. I would personally send an email to trust and safefty team. I will report you also for help
Please like and mark as the solution if this helps

All the best

John Drinkwater

Zoom Community Super Champion.

Zoom Developer Champion

Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

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K

kvm

Explorer

Zoom has lost touch with reality. WHen I first signed up during COVID, you could speak to a real live person. Now, you get pushed to absolutely STUPID AI BOTS that do nothing but waste your time when most of the issues are system caused!!! I am actively seeking a new platform. One that actually gives a d* about their customers.

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