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Newcomer
April 17, 2026
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request for refund

  • April 17, 2026
  • 1 reply
  • 58 views

hi, my subscription was automatically renewed early in the morning. I would like to cancel the suscription and get full refund.

Pls process it as soon as possible.

    This topic has been closed for replies.
    Best answer by aluyun

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

     

    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    April 17, 2026

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.