I recently noticed that my Zoom subscription was automatically renewed on April 17, 2026, and I was charged without my intention. I would like to request a full refund for this charge.
I have not used the service at all since the renewal date, and I did not intend to continue the subscription. I kindly ask for your understanding and request that the full amount be refunded.
Hello there,
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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