Payment not deducted but invoice shows credit – plan not activated

Hello,

I am facing an issue with my Zoom subscription payment.

Initially, I attempted to make a payment, but it failed due to insufficient balance. After that, I added funds and tried again. However:

• My invoice now shows a credit of ₹14,330.14
• I was asked to pay only ₹445.29, which I completed
• No amount has been deducted from my bank account
• My Zoom plan is still not activated

It seems the system has applied a credit without actually processing the payment.

Could you please:

1. Verify whether any payment was successfully received from my account
2. Clarify the source of the ₹14,330.14 credit
3. Reprocess or correct the invoice if needed
4. Activate my subscription after proper payment