Community Resources

i am trying to get to the techical support but not able to access it. When to key Personal Meeting ID and Host Key (which i did correctley) the automated messafe is "we dont recognise your account" ... option is to try again which i did or to go back .. i am running in circles here.. Do users of the Basic (free) account have access to the technical support

When signing up earlier, I had to enter my credit card info, and it said I would not be charged. Was this correct because I did so?Then I was instantly messaged by my credit card company that a $39.99 charge was made, and did I authorize it? I said no, and the card was shut down. I was able to find the company that made the charge, Abhelpline.com, and they had customer service bots ready to assist. It told me the the charge was for a streaming service, which I did NOT authorized, and the subscription was canceled. That word, "subscription" grabbed my attention. When I entered the credit card to join Zoom was it was subscription I entered, as well?The whole thing is kind of fishy to me. Any help would be greatly appreciated.Eric 

Hello Team, I was sent an email today saying that my payment had been processed. However, I cancelled my subscription in January and now only have a free account. Because of this, I DO NOT HAVE ACCESS TO SUPPORT TICKET OR LIVE CHAT so I cannot speak to anyone to ensure that money is not taken from my card. This is causing me great distress. Please, please contact me to sort out this issue. I have tried to contact you multiple times through email, ChatBot and even feedback. Even though it says all members (even free) have full access to billing support, that menu just directs me back to “support” to which I have no access. I would greatly appreciate your attention on this as I cancelled my subscription in the first place due to financial constraints. 

Hi Team,I have cancelled my zoom 1 plan since last 2-3 months reason is, i tried to insert my debit rupee card, it does not accept on zoom account, hence after jan 2023, I haven't used my zoom account and i cancelled my account around 1 or 2 week ago.But even after not using account for around 2 months, it is asking me for payment of 35 dollar for 2 months.Kindly let me know, what to do now

Has anyone found a way to change their physical address in their account profile while keeping their current email address?  I don't have another email address and need to keep my current email address associated with my zoom account for the purpose of sending out zoom meeting invitations to my members.  Thanks!  Sarah

My account was double charged this month. The excess value was transformed into CREDIT.That is, in addition to having the monthly amount paid off, I have already paid off the next month.To my TERRIBLE SURPRISE, my account is BLOCKED for non-payment, however, the ZOOM PANEL shows it as paid.Can someone give me DIRECTION because through Chat my account is not authorized to resolve something SO CRITICAL.

I just received the current invoice, and due to certain limitations, payment can't be made in one go. Can I make the payment partially in three or more steps, or do I've to do it in full?

I have a Zoom account under a Bigpond email address.  That email address no longer exists as it was cancelled by my provider, although not at my request.  I am now only using a Gmail address but how do I get to use it when I can no longer sign in??  Zoom only recognizes the non-existing old email address.

I wish to change my default email and calendar with a Pro Zoom account and Zoom help says I cannot have live chat! 

I have paid for the upgrade to a business account for the last two months but my account is still saying it is basic

This is so frustrating that I have cleared all my dues and the billing section shows "no dues" and yet im kicked out of the meetings after 40 mins. WHY?

Please get a Singapore support agent to give me step by step guidance for payment. 

Hello I paid a Pro plan and they keep writing to me that i have a basic tariff 

HiIs there a way to get an invoice for a specific user in my zoom portal?

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Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023.  Why did this happen?  

What currency is charged in zoom? Is my charge made in USD or in Mexican pesos?

Hi.I wanted to create my account but I accidentally selected educator and now I can't remove the fact that I am an educator, so it doesn't let me access with my email. How can I remove that I am an educator? 

I have a problem with zoom, they have charged more than 20 dollars from my account but I still don't have zoom pro, I also agreed to a promo to pay 7.5 dollars for 4 months, but it deactivated after a few days, and now they charged me of 23.56 dollars in vain from my paypal account

My boss forwarded me an email he received from Zoom he doesn't want to run out of space. This is a reminder that your account is using more than the available cloud recording storage. You are granted a one-time temporary extension. Cloud recording will be disabled on Mar 10. Users who have Zoom IQ for Sales license can always use cloud recording.103.92 GB (104% used)  of 100 GB You can click "Upgrade" to purchase additional storage space, or click "Manage Recordings" to delete some files to make space. Does anyone know the pricing to upgrade? I can't see from my account. 

I have purchased a premium zoom's plan yesterday and the payment has been succeeded. but until today i still cant use my account, it still has the basic account only and I cant seem to reach any contact supports that listed in the web. how can I solve this problem?

Hello   I have a Zoom account and I allowed other users access for a non profit that I was running. After I resigned, I believe the other users created a sub account in the name of the non profit under my main account. I had no idea and it's been like that for a year, or so I suspect.   Can anyone tell me how to find out more information about this arrangement? I did not know this was possible and would like some direction.   Thank you

I want to cancel my subscription, but I can't find the cancel subs button in the billing page.  How can I cancel my subscription?

I was wondering if there is a trial period for the paid plans to try before I buy

When I try and call zoom contact center on the phone , it will not accept my user ID or password, zoom states it can not be found. I have checked on my profile to verify the account. Any suggestions?