Community Resources

Hello  I have a licensed account (one year license) and just bought the webinar for one month as need to use it this month. Nonetheless, after purchasing it, cannot see it available to be used. How can I sort this out? thanks

Hello there i have been paying for 3 accounts instead of 1 for 31 months and only just noticed! is there some one i could speak to? Id be so grateful to have this rectified!

I do not remember my password and do not know how to reset it  

I would like to inquire about payment by ZOOM line.If I have my credit card number saved, can I pay by myself?

My email address with which I created an account at the time (email address for registration) no longer exists.Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the non-existent email address that I do not own anylonger.I have tried to change the email address for registration, but then a verification email is sent to the email address that no longer exists and I am unable to enter a different or change the  registration email address.how can i do this change now

Three...two...one--HAPPY NEW YEAR! 🎊   The Zoom Community Team would like to express our gratitude toward each and every one of you for making 2022 such a successful year for our community! This year we grew to over 190,000 community members, and we are amazed by the sheer number of discussions and helpful solutions being provided in our community each day.    Thank you for an incredible 2022!    Can't wait to see what 2023 has in store for us 🤝   --The Zoom Community Team 💙     Please share your most memorable moment on Zoom in 2022 in the replies below! 👇

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens. 

My account has *********** as the account email.I want to use ***********.When I attempt to change the emails Zoom says *********** is already used.Can you help me make the change?I can't access ***********.  

I want to change my email and last name due to a divorce and I just paid 142.72 Cdn for Zoom for a year and it says I can not get help in the chat because my plan does not cover that. That seems like such poor customer care!

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. Why did this happen? 

You probably know by now that the Zoom Web Portal is here: https://zoom.us/But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: ... and then find the menu item you're looking for along the left side. If you're handy with shortcuts, there's an easier way!  Take a look at this list: Zoom Web Portal Profile: https://zoom.us/profilePersonal MenuPersonal Meetings Menu – Upcoming: https://zoom.us/meeting#/upcomingPersonal Meetings Menu – Polls/Quizzes: https://zoom.us/meeting#/pollTemplatePersonal Webinars Menu – Upcoming: https://zoom.us/webinar/list#/upcomingPersonal Phone Menu – History: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/call-logPersonal Phone Menu – Voicemail: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/voice-mailPersonal Whiteboards Menu – All Whiteboards: https://zoom.us/wb#/Personal Recordings Menu – Cloud Recordings: https://zoom.us/recor

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only? I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind. or anything that requires it be connected to a cell service. What are things out there that I would be able to get that will work? All I would need to be able to do is add the zoom app to it. Do you have a list of all devices that have a camera in it where the Zoom app can be added to it? Something where no monthly payment is required from a cell company or where there are no monthly subscription fees to use the device/product?

Don't understand this invoice. Please explain. thank you

It's time to celebrate!! 🎊💙🚀   The Zoom Community team is excited to share that we have hit the HUGE milestone of 200,000 community members. It is impressive to see how quickly our community has grown in a little under one and a half years! However, the community would be nothing without the outstanding work of its members.    We appreciate all the discussions, likes, and solutions provided by each of you in the community on a daily basis.    Can't wait to share many more milestones with you all as we continue delivering happiness together 🎉🎉🎉     Please celebrate with us in the replies below 👇👇

I am Indian but selected billing address us

We already paid the amount of 2 months outstanding, but still we are facing the same problem. It's Still Continuing in basic Plan. Actually we are in Pro plan monthly billing. Please check our Outstanding Payment of $34.81 on 02/02/2023 through my SBI Credit card. And I have received my monthly statement that the above amount is paid.Email ID - ***********Invoice Number - INV186631878

No text available

I've just changed my sign in email and don't have access to my old one anymore, could you please verify my new email sign on so I can log back in? When I contact support as suggested, I can't get through here also because the new email is not recognised as I can't confirm it with my old email account. 

We have a zoom pro business license and have had it connected through Wellness Living for our fitness and wellness business.  The account became disconnected recently and when trying to reconnect, through Wellness Living, the error message received is: "You cannot authorize Wellness Living.  This app has been suspended by Zoom temporarily. Please contact Zoom App Marketplace support team for more details."  Sadly, a zoom pro account apparently does not have access to phone support or chat support with regards to technical issues like this.  Not sure how a paid account cannot have any support out side of a community forum, but that's beside the point.  The real point is that an integration that was working is now not working and Wellness Living says its a zoom issue, yet there's now way to ask anyone at zoom what's wrong or could be causing this issue.   Anyone here ever see this error and/or have any insights on potential resolutions?

Hi, I purchased a Zoom Room monthly subscription three days ago.  I noticed that I was still only able to host Zoom meetings for 40 mins, like the basic package allows.  I later realized that instead of the Zoom Room subscription, I should've purchased a package that allows me to extend the meeting time.  Hence, I cancelled my Zoom Room subscription and I'm trying to purchase a Pro subscription.  However, I'm not able to.   Whenever I choose the Pro subscription, it doesn't show up in my cart.  Is it possible to purchase a Pro package after purchasing a Zoom Room?

I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

Hi,I'm shocked.I got my access to my option webinar cancelled (annual billing) without notice. Losing my past event archive and current planned event (next week).If I re-subscribe now, will I find back all my past and current record as I it was.Thanks for you inputs.

Good morning, I took a uzmeet subscription for 1 year (€95.99) valid until December 9, 2023. But I haven't been able to log in since December. And I don't see my payment in my billings. Thank you for helping me to be able to take advantage of my subscription.        

Hi can anyone help me.  I have a business account, which was about to expire on 19th Feb 2023 and I have informed our new partner about the expiry and had done the payment for the renewal. My partner, however renewed the licenses from 15th Feb 2023 onward other than renewing the licenses on actual date.    

I started having problems with my camera when I was using Zoom Client so I deleted the software and downloaded it again. My camera now works fine, however, since then my Zoom profile and Zoom Client say that I only have a basic account and end my meetings after 40 minutes. I have a Pro account and when I look at the support page, it also stated that I have Pro account. How can I solve this?