Billed Twice

Hello,

I previously was billed annually but had to update my payment preference and it required switching to monthly billing. I have already paid for the calendar year but now am being charged monthly in addition.

I am not tech-savvy and have tried calling the Customer Service line for help to have someone fix this issue but I've been put on hold upwards of 45 minutes and then the line has dropped multiple times. If someone could please help me with this issue I would really appreciate it.

Thanks