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F
Newcomer
FCCA
Newcomer
March 18, 2023
Question

Switching a Zoom Account

  • March 18, 2023
  • 1 reply
  • 2 views

We are switching billing/contact information on a paid Zoom account with my contact information.  In the profile, it is not allowing me to update the email:

 

Email '***********' has already been used.

 

My presumption is that it is because I have a free Zoom account under this email.  How can I get this updated?  Do I "delete" my free Zoom account?

      1 reply

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      March 19, 2023

      Hi @FCCA 

       

      Yes Deleting your free zoom account may be the simplest way in this scenario. After that you can use it to update your profile with the email as long as you have access to it.

       

      If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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