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i've been charged for One pro annually 149$ but my profile is still Basic and i cannot make meetings more than 40min.

New to Zoom. Set up account for my business for one employee. How can I give employee the access to the account.

hi i cant uses my old email address so cant verify my new email address will i have to start a new account  

I Paid to upgrade my account...but not upgrade my plan...it shows the basic account 40 min limit...

I have several Pro License that I have been managing for a group of people. Without disrupting their existing meetings (the generated Meeting ID) can I transfer ownership of that license to them.   I have read in these discussions that I can downgrade the license to BASIC, and then that user via their Zoom account, can purchase a Pro License...but I am trying to do this for 12 people....can this be done without them losing their existing meetings and unique ID for each meeting?

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Hello,   I would like to purchase zoom license only for one month.while purchasing it I can see it is automated billling for every month.Let me know what to do to avoide make the payment after one month as of now I have a requirement only for one month  not for every month.

When I open the pc app, each time I have to write my email. I need to log in also with another account (of which I know email and prwrd). I am not given the option of which of my accounts to pick Could you help?   Add tags

Hello, I want to downgrade from zoom one pro to the free plan. I still want to use my account on the free plan.  How do I downgrade? 

wer kann mir helfen den Fehler zu finden???  

I have the following message on our accounts, we're fully lic.: Important Notice  Your cloud recording storage is full. Cloud recording will be disabled on Jan 18, 2023. View Details View details doesn't explain much.  Question: Will ALL cloud recordings be disabled or will it be reduced space? I just signed up for Splain for google drive to remove the recordings (transferring to gdrive) as soon as they finish the meeting etc.

I subscribed to Zoom last year, but I cannot find anywhere on the site that tells me when my subscription will end (or be automatically renewed). its like they try to hide this from you!   Can anyone guide me?   Thanks.   Jason ***********

Hello Support I have this account *********** and I made a payment on the 30th of December 2022. I am still on the Basic plan. Attached is the evidence of payment from my bank.

Last year I paid for my full subscription although I got some credits. Then in August I paid for what I thought was 2023 subscription minus the credits. Now I am being billed again for 2023. How do I just get the double payment amount credited to 2023?

I have paid 5 days back, but still getting disconnection email notice

Dear Zoom Admin or anyone in this forum, I'm having trouble changing my Zoom account bill from annual to monthly because it's past the due date, so my bill can't be edited. What should I do so that my account is still active and I can pay monthly? Thank you for the help. Yours faithfully.

why doesn't the app on the desktop keep memorize my accounts and passwords? I work with different companies and different accounts. I have to write everytime everything

We have a company zoom account with 4 licences. I have another zoom account that I would like to transfer into the main company zoom account so all the billing and licenses are managed from a single place. How can I transfer the existing account which is on a Pro license to the main company zoom account.

Is anyone else having problems with the website? I have received an email saying I can have a discounted price but when I try to go to apply and pay, it won't let me. 

So we get an email due to needing additional storage. So how do we pay for additional storage?  Not seeing that option...

My first invoice from zoom was from april 2020 to april 2021 but then this month, January, I was billed for Jan 2022 to Jan 2023 so I've been billed for a few months twice.  I have tried emailing but it bounces back.  How can I get my account credited for the months where I have been billed twice.  I have had to pay to ensure that my service is not interrupted but it's frustrating that there is no way of reporting an error like this.  Wondering if anyone else has had this experience and if Zoom can correct it please...thanks!

scanned documents are required. Certificates of tax residence in the territory of the Russian Federation. Where to get them?

hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.

Hi all,  I have a licensed Zoom profile, and for some reason I am not able to see any webinars, meetings, or event recordings even though I am a co-host. Is there anything I can do to fix this? 

Dear Team,   I PAID ON 7th June, 2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLANLET ME KNOW HOW TO RESOLVE THIS ISSUE