Community Resources

I'd like to add more users to my account and set-up 2-factor authentication.But my account says "To add licensed users to your account, please purchase more licenses."Can someone confirm how many users I can have with that account and how much it would cost to add more?I need around 25 usersThanks

i have assigned a credit card for automatic payment and now many invoices came mentioning payment and non payment. I.want to talk with an indian representative

How do I know my actual renewal date? I got an email stating it’s due & yet I went to pay it & it states no invoices. It shows I renewed did in September. 

Working together to bring people together 🤝   The Zoom Community team would like to recognize the amazing work being done by our Zoom Community Champions. One of our Zoom Employee Community Champions, @Steph11 , recently collaborated to produce this insightful video on the work being done between Zoom and ServiceNow.   Check out the full video below 👇👇   

I have had an annual subscription to Zoom One Pro for several years, and recently downloaded and installed the current version of Zoom, but now cannot schedule meetings for more than 45 minutes.  What gives?  Is it possible I downloaded the Zoom BASIC version?  After installing the current version, I even "Upgraded to Zoom One Pro" (again).  Still limited to only 45 minute sessions.  Suggestions welcomed!

I have a paid Zoom account which was set up with an old email address which is no longer in use. I am unable to access it as it wants to now send a code to my email address after I have entered my log in details.The email address does not exist which means I can not get the code.How am I able to access my Zoom account?I desperately need it for my business.I have the password and email address to log on but with the code it wants to send me I am not able to do so.  Thanks

I recd a mail from ***********. asking to log into a platform https://www.zoominfo.com/ re Personal Information Notices. Is this a scam as I cannot login?Contacting their help desk they cannot find a zoom account linked to my email address, even though they sent me a mail to that same address.

I already subscribed zoom pro with google play/pay,but my account still basic. How i do?

I have Pro License on zoom but still its look Basic account. That's why there is time limit on meeting. I need urgent help about that. 

If I buy multiple Zoom License accounts with a single paypal account, could there be problems?

I sign in my account, go to billing then to facturation and it says no invoice.  How can I see my past invoices? I need to download some of them. Thanks LL

How can I lower my payment I am currently paying $15 am I seldom uses my zoom 

My account had been disabled by Zoom trust and safety team. But I have important recording in cloud. I do need to get back all my data. Could you please help me to take it back. 

Hi,I'm currently using pro monthly plan, Now I would like to convert it to annual planwithout paying the monthly subscription and straight way pay full annual plan amount.I could not find a way to do so. I'm hesitant to cancel the current plan as i have recordings. please assist 

complaint for my subscription deducted from my credit card, but no confirmation on my account

Good evening. We used to have two licences but sind March 1st have upgraded to three licences and were charged for the third licence. The third licence also appears on our account under users but, when I try to schedule meetings under this 3rd licence it is NOT available. I have already sent 4-5 tickets from my Zoom site. What else can be done, as I need to schedule several meetings urgently 

impossible to pay how do i do

I have a paid Zoom account which was set up with an old email address which is no longer in use. I am unable to access it as it wants to now send a code to my email address after I have entered my log in details.The email address does not exist which means I can not get the code.How am I able to access my Zoom account?I desperately need it for my business.I have the password and email address to log on but with the code it wants to send me I am not able to do so.  Thanks

Dear Team, I have subscribed for Subject free trail and payment was supposed to debit next month. I just want to confirm why payment debited today?

I am locked out of my own meeting! I am the secretary for a 12 step group, that meets 7 days a week, Its not my account, but I am a trusted security key holder, so I went in to open the meeting which starts in 5 min, lost my internet, it came back on, tried getting back in, but I already enabled the waiting room. What can I do to get in????? I have tried contacting the account holder to no avail. I know her personally. Please help. I do have the security key

Buongiorno, avevo un account zoom basic ed ho pagato per uno zoom pro, mi è arrivata via mail la ricevuta ma il mio account rimane preimpostato sulle funzioni di uno zoom basic. Il mio numero di account è 5046818611.Grazie, attendo istruzioni. 

Hi, I wanted to know if it is possible to recover a registration that was canceled on January 5, 2023. Thanks to those who will answer me.

I  own 211 Enterprise Host SeatsI also own 211 Large Meeting 500 Participant LicensesQuestion is does a Large Meeting 500 Participant License also consume an Enterprise Seat?  Or can i have 422 different users assigned to the licenses?

Don't know if this is the right Location, but I can't seem to get an answer from Zoom about this question: Status is Pending for RENEW30US1 in my account. What does that mean?They sent me this discount coupon, it shows up in my account, but there is no Apply button, even though they tell me it's there.Help? Thx!

Renewing my annual fee I was told it would be 139,90 € for Zoom One. Today however I was charged via paypal 106,04 € What does this mean? Is the difference to 139,90€ still going to be charged?