Cancelling subscription

Hi @Andrey2 

Check the subscription period on that invoice. Is it for a past period, or a future period?

If it is for a period in the future, then you may need to contact Zoom Billing.

If it is for a period in the past, the invoice may still be owed.

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

Hope this helps.

Rupert

Just updating this thread. Zoom no longer sends renewal reminders (at least I didn't get one) and will just invoice you. If you cancel your subscription after they've run the renewal, even if it's the same day, they'll cite the user agreement and will refuse to cancel the invoice. 

Hi @Andrey2 @rabbitrun @leuchterr @Agnes2022 would suggest Viewing your account and subscription details within the Zoom web portal as can view your account details to ensure you are assigned the appropriate licenses. 

You can follow the article to understand your account type, the date your subscription started, your subscription period and status, and others. As the Zoom Billing team does not monitor the community, for further assistance, please reach out by creating a ticket here. Thanks!