Need help renewing my existing subscription

i am having the same problem. i see nobody has responded to your request for help. this is very frustrating. i cannot get phone help, the chatbot is useless, i think this community is the only possible source of an answer. please somebody explain how to actually complete the renewal process. thank you very much

Having the same issue

Interesting that I am now getting emails from Zoom offering me rewards and prizes for something or other. Of course the emails are from a “do not reply” address. Wonder how to tell them that the only prize or reward I would value is getting help when I need it. Hmmm . . . Letter to the editor? Complaint to BBB is always effective . . . 

This is incredibly frustrating.  I've gotten 4 or 5 emails from Zoom urging me to renew my Pro annual subscription at a discounted rate.  When I click the button on the email to renew, it goes to a billing  page WITH NO WAY TO RENEW.  I'm a busy doctor and have wasted time scouring the website, emailing support, waiting online for phone support that I'm apparently not eligible for, and now I'm wading through a user forum to learn how to give this company more of my money.  I'm fed up.

I guess we'll just have to wait for it to auto-renew at the regular rate . . . they're pretty much the only game in town and I need it to host my meetings. I guess they're milking that for all it's worth while they can. At some point they will have competitors who might just compete on better customer service.

As with others, I have the same problem. Utterly exasperating. And how come nobody at Zoom has seen this yet and replied?

I submitted an online "trouble ticket" to billing — all paid plan holders can do this, and I suggest you do.  I just got a reply that said renewal occurs automatically and the discount will apply if it is listed as "pending."  My renewal date is tomorrow, so I guess I'll see.  They also asked me to forward copies of the email I received, so apparently different parts of Zoom's organization don't talk to each other.  I'll be relieved if this turns out to be a non-issue, but I still wasted lots of valuable time on confusing emails that Zoom should never have sent.

Hey @Frustrated1 @bobm @dzelman1 @drsteve @Naomiu , I would suggest Viewing your account and subscription details within the Zoom web portal as can view your account details to ensure you are assigned the appropriate licenses. 

You can follow the article to understand your account type, the date your subscription started, your subscription period and status, and others. As the Zoom Billing team does not monitor the community, for further assistance, please reach out by creating a ticket here. Thanks! 

For coupon codes, refer looking over the additional notes with the KB on Applying Discount Coupons