Cancelling | Community
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K
Newcomer
Kerlly
Newcomer
October 2, 2021
Question

Cancelling

  • October 2, 2021
  • 3 replies
  • 0 views

I cancelled my account here in Brazil and you are charging me. 

 

Please solve it as soon as possible since it is in my credit card. I have been trying to solve it for 3 days and this company is simple not helpful and it comes to cancelling account.

    3 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 3, 2021

    Hi @Kerlly 

     

    The Community cannot really help you directly with a billing problem, other than offer advice.

     

    I would advise you to ensure your plan is truly cancelled at https://zoom.us/billing

     

    Then contact Zoom Billing Support for further assistance:

     

    https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

     

    Hope this helps somewhat.

     

    Rupert

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 4, 2021

    Hi @Kerlly 

     

    Did the answer above help you resolve your issue.

     

    Please click on Accept as Solution if it did.

     

    Thank you,

     

    Rupert

    P
    Newcomer
    patricedward
    Newcomer
    March 27, 2023

    Kerlly, I had faced the same issue, and so ended up cancelling a second time, and Zoom still continued to charge  me. I am suspecting this is their policy, that they will continue to charge. Thinking that we should pursue this legally.

    Patric

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