subscription renewal

Hi @lsingletary the billing team does not monitor the community, but you should have the resources to get this resolved! I would suggest creating a ticket with our billing team to further look into your inquiry. You can create a ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

Regarding your question on how was it renewed, you may have had automatic payments set. More info on Paying your Zoom invoice

Autopay via credit/debit card, PayPal, and ACH Debit payments are accepted as well as manual payment via check, wire/bank transfer, EFT, and ACH Credit/Debit.

Notes:

• Autopay: Invoices are automatically paid on their due date with the billing information on file.
• Manual Pay: Invoices have net payment terms (ex. Net 30). If you have purchased a subscription via a direct sales quote, contact your dedicated Account Executive to adjust your terms to manual pay. If you purchased online, you will need to contact Sales to see if your account is eligible for manual payment.
• Change from autopay to manual payment for purchases online requires amendment and is only valid on a go-forward basis for net new invoices after provisioned.

Learn more about the different payment methods and choose which one works best for you.

I don't like my card charged unless I approve each charge. From what I've found by searching around Zoom support, it appears autopay cannot be turned off unless your account is a large corporate type account (>$250/month) and even then you'd have to call and get it changed. Does anyone know of a workaround to this? 

Also, like Isingletary mentioned, what happens if the credit card used initially is no longer valid come time for autopay renewal to kick in AND I did not have a backup payment defined on my account? How could the account be charged without a valid credit card on file?