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Hello, I want to downgrade from zoom one pro to the free plan. I still want to use my account on the free plan.  How do I downgrade? 

wer kann mir helfen den Fehler zu finden???  

I have the following message on our accounts, we're fully lic.: Important Notice  Your cloud recording storage is full. Cloud recording will be disabled on Jan 18, 2023. View Details View details doesn't explain much.  Question: Will ALL cloud recordings be disabled or will it be reduced space? I just signed up for Splain for google drive to remove the recordings (transferring to gdrive) as soon as they finish the meeting etc.

I subscribed to Zoom last year, but I cannot find anywhere on the site that tells me when my subscription will end (or be automatically renewed). its like they try to hide this from you!   Can anyone guide me?   Thanks.   Jason ***********

Hello Support I have this account *********** and I made a payment on the 30th of December 2022. I am still on the Basic plan. Attached is the evidence of payment from my bank.

Last year I paid for my full subscription although I got some credits. Then in August I paid for what I thought was 2023 subscription minus the credits. Now I am being billed again for 2023. How do I just get the double payment amount credited to 2023?

I have paid 5 days back, but still getting disconnection email notice

Dear Zoom Admin or anyone in this forum, I'm having trouble changing my Zoom account bill from annual to monthly because it's past the due date, so my bill can't be edited. What should I do so that my account is still active and I can pay monthly? Thank you for the help. Yours faithfully.

why doesn't the app on the desktop keep memorize my accounts and passwords? I work with different companies and different accounts. I have to write everytime everything

We have a company zoom account with 4 licences. I have another zoom account that I would like to transfer into the main company zoom account so all the billing and licenses are managed from a single place. How can I transfer the existing account which is on a Pro license to the main company zoom account.

Is anyone else having problems with the website? I have received an email saying I can have a discounted price but when I try to go to apply and pay, it won't let me. 

So we get an email due to needing additional storage. So how do we pay for additional storage?  Not seeing that option...

My first invoice from zoom was from april 2020 to april 2021 but then this month, January, I was billed for Jan 2022 to Jan 2023 so I've been billed for a few months twice.  I have tried emailing but it bounces back.  How can I get my account credited for the months where I have been billed twice.  I have had to pay to ensure that my service is not interrupted but it's frustrating that there is no way of reporting an error like this.  Wondering if anyone else has had this experience and if Zoom can correct it please...thanks!

scanned documents are required. Certificates of tax residence in the territory of the Russian Federation. Where to get them?

hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.

Hi all,  I have a licensed Zoom profile, and for some reason I am not able to see any webinars, meetings, or event recordings even though I am a co-host. Is there anything I can do to fix this? 

Dear Team,   I PAID ON 7th June, 2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLANLET ME KNOW HOW TO RESOLVE THIS ISSUE

  Michael _ Irish Jan 7, 2023, 16:38 GMT 2023-01-07 16:40 GMT I have logged in using another recovery code.  Why is the authenticator app no longer being accepted ?  Thrice today I have had to log in using recovery codes.  Please advise. Looking at the questions below.   This is not about any of the items listed for either "Product" or "About". 2023-01-08 14:15 GMT Today again I have had to use another recovery code.   None of the Select Location items seem relevant. Please advise.

Where do I find the dates of my subscription? Can I find this on the dashboard of my account?

No text available

 

Bill already paid but till not update  in ur system help me

Unable to get through to live person to see why the Profile is associated with someone else. Very unsettling. Also when trying to call support, prompts ask for a 6 digit Profile # found under Profile but only number listed is account number of 8 digits. Where do I locate the 6 digit #?  

Hello Zoom, I have seen there is an option of generating a token for transferring account  to the reseller account in Account profile. Can anyone help me where can I find the field to enter the code?

I want to call a support team to complain but nobody answer, my subscribtion fees has been paid twoice this month. help