Billing and payment | Community
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A
Newcomer
AQZ
Newcomer
March 15, 2023
Question

Billing and payment

  • March 15, 2023
  • 2 replies
  • 11 views

I just received the current invoice, and due to certain limitations, payment can't be made in one go. Can I make the payment partially in three or more steps, or do I've to do it in full?

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    March 15, 2023

    Hi @AQZ I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. As to your question, I am unaware of partial payments, as I would suggest looking into the KB on Zoom payment methods.

    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    March 15, 2023

    Hi there!

    If your account is on auto-pay (required for due-upon-receipt terms), the full amount due will be charged. There is no option available to split the payment or pay in installments. If your account is on Net 30 terms (subject to eligibility), you have 30 days before payment is due. Echoing RN's reply, I also recommend submitting a ticket here for our Billing team to assist. They may need to access your account to investigate.

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