account holder listed is INCORRECT | Community
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C
Newcomer
c_a_wills
Newcomer
March 8, 2023
Question

account holder listed is INCORRECT

  • March 8, 2023
  • 1 reply
  • 0 views

i cannot access my own account because somehow one of the users I listed has now become the account holder.  i cannot make changes to my profile or my billing or any thing to do with an account. i cannot cancel my subscription,. i cannot log on. AND the 'new' account holder also cannot access any part of the account.  this is a mess. i need this account NOW

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    March 10, 2023

    Hi @c_a_wills are you on a licensed account? Can you please elaborate more as to you not accessing your Account, and how the user was added and took over owner permissions? Essentially, you would need to do the following to transfer owner permissions:

    1. Sign in to the Zoom web portal.
    2. In the navigation menu, click Account Management then Account Profile.
    3. Click Change Owner.
    4. Enter the new owner's email address.
    5. Click Change.
      • The new owner's email address will be listed on the Account Profile page and the old owner will now be an admin.
      • If you have Zoom Phone licenses/numbers and the new account owner does not have a Zoom Phone license, you will see a prompt notifying you that your Zoom Phone license/numbers will be transferred to the new owner. You can continue the process or cancel it.

     

    Were these the steps you took? 

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