Community Resources

Оплатила подписку PRO, в учетной записи по-прежнему отображается базовая версия на конференции по 40 минут Как переключить на оплаченную версию?

Can anyone help please?I was added as an admin on someone else's account. I did have an account on Zoom already, however, I hadn't realised being added as an admin on another account would stop me be able to upgrade.How do I gain my 'own' account status back?Can anyone help?Thanks

I don't quite understand the explanation provided when Zoom offers to pause rather than cancel a monthly account. What happens if I pause an account for 3 months and wish to use Zoom at the end of the 3 months for one meeting and then cancel the account at the end of 3 months.

I like to renew my Zoom Pro. How can I get a discount, being a loyal Zoom customer?

Hi every one, Last mars 6th I made the payment to renew my zoom one pro annual account. The money was withdrawn from my card and I got a mail from zoom confirming the payment with an invoice attached. Today as I try to start a meeting the time is limited to 40 minutes and the profile says I only have a Basic account.I've called billing support and are still waiting after 30 minutes, I live in South America, in Bolivia and only the cost of the call while waiting for somebody to pick the phone is over 30 $us.I've also try the Chatbot which is not helpful at all. I seems crazy Zoom doesn't have a better support for its customers.

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses   2. Need to change the email address associated with your account? Change My Email Address Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account     3. Not receiving activation messages? Not Receiving Activation Emails For more information, please review: Not Receiving Emails From Zoom      4. Have questions about purchasing or renewing your Zoom subscription? Account Renewal Zoom Pro Subscription Renewal Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. Pero tengo una licencia ya comprado por un año Reuniones De ZoomProActualice su cuentaCANTIDAD1PERIODO DE SUSCRIPCIÓNAnualFECHA EFECTIVA DEL SERVICIO13 feb 2023ESTADOActive SIGUIENTE FECHA DE LA FACTURA:SIGUIENTE IMPORTE DE LA FACTURA:13 feb 2024 ya no se que hacer

Hi friends,I have a Zoom Pro account.  I understand that I should have nine licenses available.  But when I reach the user assignment page, I find that I cannot assign any licenses out. I am the only licensed user showing among my half dozen colleagues. When I try to assign a license to one of them, I get a message that all of my licenses have been assigned, and the people revert to "Basic."  Could we have a configuration error in my account? Am I missing something? 

Hello. Something like this is happening again. We have purchased 5 PRO licenses on the account, including one 500+ license. On the day of the training, all licenses are revoked, and it is not possible to assign licenses to the account because the message "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." is displayed, despite the fact that there are 5 active licenses until October 2023. Of course, it is not possible to connect with technical support by phone because "Your account is not supported for phone support." How to contact support, or can someone responsible for this contact me here because what is happening is already ridiculous...

Hi,Is there any way I can contact Sales team? I've tried several times to call/write the support team but can't reach out. I need to discuss an add on services and unfortunately, live chat doesn't help me enough. I need someone to talk to. Any suggestion what can I do in this case?Thanks in advance

Hello,We would like to urgent upgrading to pro plan but we upgrade upon the following error occurs. Please advice me ASAP.  

Hi everyone,I just want to update my Zoom version to the next. I think I might be on an older version as it tells me I can't add virtual backgrounds with my current version ex. But when I ask to update the instructions say to click my profile picture and the option will appear but it doesn't for me. I only see Plans & Billing and Sign out buttons when I click my profile pic. Thanks for help!

Zoom sent a notification that the validity period of the credit card used to pay for services is ending and that we will lose access to PREVIOUSLY PAID services.Do I understand correctly that we will not be able to use the services that we have paid for?What does it mean?Or will we still be able to continue using the paid subscription until the end of its validity period?Should we be worried?Thank you in advance for your help.

I would like to cancel my account subscription because i have another one so please cancel my payment methods

Checkout with added Large meeting promocode does not work. When clicking the Start checkout i only see popup window with message "Please Note - This coupon requires Large Meeting 500 to be added to your shopping cart"When i try the same thin without promo code, work fine. Does anyone have the same problem? Ok, choose not one-time, but monthly subscription, then it worked. Strange however...

hello, I paid for a subscription for one month but I didn't receive the email and when I log in Zoom I'm listed with a basic plan, please help me

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Cordial saludo, Nos encontramos en el país de Colombia y somos una empresa, necesito que por favor me colaboren con un documento válido para registrar la compra contablemente ya que el documento que emiten en la plataforma no tiene la información básica que solicita la DIAN.Agradecemos su atención y pronta respuesta. 

How can I change my "free" account's email address?  I closed down the original email about a year ago so no updates will be received there. I can get access to the profile and have tried to change the email and/or delete the account, but when it asks for my password it keeps saying the password is incorrect. I now have only 2 more tries to get the "right" password keyed in. Maybe just best if I create a new login account with my current email, but how do I remove the old account or recover the password and make changes?

Is it financially better to change from paying for my zoom account from Us dollars to sterling? I live in the UK and usual currency is ££££s...thanks. 

С карты не списываются деньги, почему? Мой банк сказал, что проблема транзакции со стороны Zoom

Tengo un problema con la activación de la segunda licencia contratada el día de ayer a través de la cuenta email *********** Se compraron 2 licencias el día de ayer y no se puede activar la segunda licencia, la cual debe ser asociada al correo *********** Por favor informar sobre cómo solucionar el problema o hacer devolución del dinero pagado

I need to change the email address associated with my business account. The system prompts me to click on a confirmation email sent to the old email address, but I don't have access to the original email address. How can I solve this problem?

Hello, has anyone experienced being charged money on your credit card, and the email confirmation of the order doesn't have any invoice copy attached to it? We are not aware of why are we being charged. Reached out to billing support and they said that it was credited back to your account which we can use on the next Zoom transaction but there is no email about it that we can use as reference. We also had a pending ticket about our account having reached a 95% limit when all our calling plan is unlimited. None of the support I chat with can tell us the reason behind it. I tried calling Zoom phone number and no one is answering. 

I paid $14.99 for one month...why does BASIC appear?? what must appear LICENSE