People are not receiving my contact invitation email nor do receive theirs | Community
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L
Newcomer
Liv0076
Newcomer
May 9, 2023
Question

People are not receiving my contact invitation email nor do receive theirs

  • May 9, 2023
  • 1 reply
  • 0 views

People are not receiving my contact invitation email nor do receive theirs

i have deleted and downloaded app. its up to date. logged out and in. several weeks ago it was working as it should. i also dont receive friends contact requests. yes, i checked spam and all folders and they have too

please help. thanks

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 12, 2023

    Hi @Liv0076 how are you adding contacts? Is this a invite via Zoom contact or creating a Google contact? 

     

     

     

    When inviting Zoom contact and click Invite; take note of the following: 

    • Invited contacts with an existing Zoom account tied to the email address provided will receive a contact request in the desktop client.
    • Invited contacts without an existing Zoom account tied to the email address provided will receive an email from Zoom, inviting them to sign-up with Zoom. Once their Zoom account is created, they must click on the link in the initial email to confirm the contact request.
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