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I have resubscribed for one year... then the subscript date and the due date are the same and my account is still in basic... Could any one help?

Hi  I have a separate paid account (***********) which we are unable to access because we no longer have access to the email associated with it for the OTP. We would like to update the email address to a new email for that account but we are unable to login to the account to raise a support ticket due to the OTP being sent to the old account. Can you advise how i can rectify the issue as there is no way of raising a support ticket without logging in first. Any ideas?thanks

I have an annual contract, but I am unable to sign it and am being billed for the next year.I would like to know if there is a way to cancel and have it returned.

"Linked Accounts E-mail służbowy" (that means Business E-mail) - where/how:1. can I see details2. editmentioned business e-mail in settings?So far I can see my personal e-mail using for login, but business is not displayed in settings. Please, find attached screen.

Hi all When I log in to my account, I cannot click on anything : ie meetings - schedule a meeting ect. There is a large Magnifying glass and search box in the middle of the screen which I have never seen before. Please help if you can.

Greetings to all - I hope you can help me with my issue - I am enrolled in an online class - once a week for two hours. The course ends in January, and I will probably continue in the spring of next year - that said, what is the best plan for me to select? I have a refurbished PC and everything needs to be airbrushed. 🙂 - so I would like to do things properly - thank you in advance for what any advice, suggestions, or ideas you can dispense.  Warmest regards - Jonathan. 

hi, I need help with billing information. Can I know from which bank card or account transaction happened? by which card I made the payment on at particular invoice? I need it for the financial report. it would be very nice if you can help me.

Je suis abonné à plan pro ce que j'ai vérifié sur ma facture ou toutes mes tentatives pour programmer une réunion se trouvent limitées à 40 minutes que faire ?Je suis sur Windows 10

I've fully paid my subscription for the current year of annual Zoom One Pro Subscriptions but my plan is still basic. I've been waiting for hours for it to change from basic to Zoom One Pro but it still haven't change yet despite I fully paid the subscription. Do you guys know how to solve this problem? I feel like I got scammed 😭

Hey, folks, I keep being locked out of my account after I log into a meeting via my laptop instead of my desktop, at least until I change my password.  This has happened about 5 times in the last year.  Getting tired of it.  Don't qualify for chatbox help or phone help.  Any suggestions for how to deal with this?  Thanks, everone.

Olá,Minha fatura vence hoje e havia um desconto de 30%, porém agora que a fatura fechou este desconto não foi efetuado e veio o valor cheio.Como faço para obter este desconto?Tânia

I have administrator privileges, but I cannot remove the permissions of a regular user or delete the user.Is there any way to delete the user with these limitations?(The button to select the license permissions as default is currently disabled.)I tried contacting the customer service through real-time chat, but they only gave me strange answers that they cannot provide assistance.

I would like to renew early to take advantage of an CC offer of 40 off 149. My current subscription expires in September, but I would like Zoom to charge me for the next year ahead of time and I can't find a way to do that online - pay for an early renewal. 

Does a Zoom account with a basic license have a limit on the number of users that can be added?If they have, how many users can be added up to my basic licensed account?

Я ввел данные карты турецкого банка, но оплата не проходит. Система пишет что недостаточно средств, но средств для оплаты на карте точно достаточно. Подскажите, в чем может быть проблема и какие варианты могут быть для ее решения? 

Buenas noches. Yo había solicitado dar de baja a mis cuentas de Zoom que se vencían justamente el día de hoy, pero acabo de verificar que se me ha adebitado el cobro de las 10 cuentas que ya no necesito más. Por favor, necesito una solución, porque ya no requiero el servicio. Gracias.

I have a Zoom subscription for a month ending May25.I need to create another webinar for June1. it allows me to create.Is it possible ?

We have updated the new credit card but my payment is not auto debited. Pls try take the payment by automatic

Hello, my name is Sarah D and I recently added a payment subscription to my account for the yearly plan. I wanted to know how to delete the payment information from the payment history. Is there a way to do that? How would I do that? How do I get rid of a card on my billing info that I no longer want to use? I don't want to have the subscription anymore and want to delete it from my payment history.

一年間有料プランを購入し、サインインしようとしたところ、登録したはずのメールアドレスに認証コードが届きませんでした。 どうやら、私のタイプミスで酷似した他人のGmailアドレスを登録先にしてしまったようです。 Gmailにて、その方にお詫びと受信ボックスの確認、返信のお願いをしていますが、現在は返信がない状況です。 また、わたしは日本語の文章しか書けないため、相手の方が日本語が読めない方だった場合、メールの内容を理解していただけない可能性もあります。 100%私の不手際のせいなのですが、このような場合、相手の方から認証コードを含めたメールの返信を待つか、最初に購入したアカウントと費用をあきらめて、新しいアカウントを作って別の支払い方法で再度購入するしかないのでしょうか。  

On top it says I have a license available but when I tried to assign that license to the user its' giving me an error that account does not have any license availableGetting the  following error:  

I am in a dystopian Zoom universe where I cannot install updates at the whim of an unknown administrator: I cannot uninstall Zoom without the permission of the same unknown administrator: I cannot make human contact because I have only the basic package: so I cannot use or escape Zoom.  Can anyone help?

I would like to cancel auto renewal, without terminating my current subscription. How do i do this please? 

People are not receiving my contact invitation email nor do receive theirsi have deleted and downloaded app. its up to date. logged out and in. several weeks ago it was working as it should. i also dont receive friends contact requests. yes, i checked spam and all folders and they have tooplease help. thanks

I was instructed to contact my IT department to upgrade my Zoom version. I am retired and no longer have an IT department. How can I get a personal account and how much does it cost? thanks