Error l assigning non assigned licenses | Community
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Newcomer
April 13, 2023
Question

Error l assigning non assigned licenses

  • April 13, 2023
  • 5 replies
  • 0 views

I am having trouble assigning users. We have 30 licenses and NONE are assigned. When I try to assign one as I normally do, it tells me there are none available.  I even have eliminated all of the users, I have now only 2 users, 30 licenses, but it says: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit" .  Can you please help me?   

    5 replies

    Newcomer
    April 13, 2023

    Me pasa lo mismo.
    Ni siquiera me deja asignar la licencia al usuario principal de la cuenta.

    Newcomer
    April 22, 2023

    buenos dias, alguna solucion, me pasa lo mismo en 2 cuentas distintas

     

    Good morning I have the same problem in 2 diferents accounts

    Newcomer
    April 24, 2023

    Lock a second time they might be there 

    Newcomer
    April 24, 2023

    Same here.

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    May 29, 2023

    Each license is intended to be assigned to one user indefinitely. While it can be removed from one user and assigned to another, there is an undocumented limit to the number of times a license can be reassigned. Once that that has been reached, Zoom gives you this error: “You have exceeded the limit of license assignment for your account”. Once you purchase an additional license and assign it to a user, my understanding is that the one or more of the remaining locked licenses will be released to be reassigned. 

    It may be a violation of Zoom’s Terms of Service to freely reassign a small number of licenses among a larger number of users in an account. 
    https://explore.zoom.us/en/terms/