Community Resources

La suscripción se renovó por error y necesito solicitar el reembolsó ya que no la utilizaré.Ya envié varias solicitudes de información y no he tenido respuesta.Ayuda!

Hoje comprei um produto de forma equivocada.  E gostaria de  saber se tenho direito a reembolso, ou pelo menos ser orientada sobre quando posso cancelar minha inscrição do plano. Quando tento cancelar diz que minha conta esta paga até dia 13 de maio e só posso cancelar quando concluir meu ciclo anual. Estou usando o cupom, o qual é válido ate agosto. Gostaria de saber se pelo menos antes de 13 de maio posso cancelar. Obrigada pelas informações.

I have turned my "New Waiting room and join before host experience" ON yet my participants are still going in a wait room. I need settings so they can meet in my absence. Please help. I've read all your support articles...they just aren't working.  The Chat Bot suggests turning in a work ticket but find no place to do that.  This app is totally useless to me if I can't allow my team to meet in my absence.

If I upgrade to Business package do I get extra sign ons and how many do I get please? 

I have moved and need to update my address so my credit card  would match  

Hello, I early have an account,  username: ***********I cant login to this account, because  the code to access is on this mail , that have been  broken. I don't have access to this email, and i cant recover it. But this zoom is paid (every month)  from my card. Please you can change email address from this account to (***********)

I have a Pro  plan with one other user/paid license.  I recently added another user as basic but have not been able to purchase an additional new licenses for them.  The Edit Current plan button is grayed out.  The information button says that has to do with unpaid invoices but there are no outstanding invoices.  Can someone help?

Free Zoom meeting couldn't be started until I have waited for 9 minutes after the first meeting . Normally I do meetings 40 minutes long(free account) and once the time is up, will restart the meeting. But yesterday I couldn't restart the second meeting immediately after the first meeting and it said I have to wait for 9 minutes before I could host the second meeting. Never had this problem before. May I get clarification please? Thanks in advance.

I have a free account that I'm locked out of. When I log in, I'm asked to use an authenticator app, but I don't have a Zoom code in my current app. I do not have access to any back-up codes and so am effectively locked out of the account. To be honest, I do not recall even setting up 2FA on that account. In any case, now I cannot access it—how can I gain access again?

Help - after recent update the 'check for updates' is no longer listed in my profile - where has it gone ? How can i check for updates without this?

Dear respected sir mem I paid my zoom invoice RS 21240 but my plan not upgraded besic to Business please resolve my problem as soon as possibleI suffered by my zoom meeting is till basic 

i had made the payment for new plan and payment is sucessful. but i  cant view or download invoice what to do??. 

The 'compromised' message, threatening to change your password automatically, is obviously a bone of contention.  The message has an embedded link that is begging out for a hacker to repurpose it!I alternate between two devices, one for general business and one for presentations.  Why doesn't the 'compromise' email message contain an ''it's alright, it was me' link?  Or will I have to generate a new password every time I swap machines?!!CheersJohn 

I canceled my ZOOM plan on the date of the next billing. But it still asks to pay for that month. Why my account has an outstanding invoice even though I canceled that plan? 

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic. under current plans it says:You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********. I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

I have my own work-related Pro account. My company has invited me to consolidate my account into theirs using an extra license they have available. Following the provided links, all APPEARS to work until I receive an automatic email from  Zoom informing me my account was cancelled however the consolidation didn't take effect. I SUBMITTED AT TICKET on Friday of last week, but have heard nothing from Zoom Tech Support. Here's a message I sent them today (Monday 3pm): "Request #17042152 We are still attempting to consolidate my existing account with my company’s account. Our Company representative at our home office emailed me: I can now see a bunch of your recordings on my list, but I can’t actually see the recording because it’s telling me I wasn’t the organizer. I resent the invitation to join the business account. I’m hoping thing

Hello. I have a question about the amount of the bill (Professional pack): instead of $14.99 per month, it's been two last months at $17.99. Please tell me what could be the reason. Thank you

Hellomy zoom invoice payments are updated, however, my profile is tagged as basic, not Prowould you know how to fix this?thanks, appreciate your help!

I am trying to cancel a 2nd account that I no longer need. I just want 1 account. There seems to be no way to simply advise zoom of a cancellation. Which feels intentionally difficult. Suggestions? 

my zoom id in this mail *********** last month i recharge(update) my ID with one year but complete one month stop 40min zoom meeting

Dear all!My problem is that I cannot access zoom using my credentials on  gmail.com. I type my email, I insert my password but the only thing I can see on my screen are two words in red: Network Error. It does not let me in. It is the second day I cannot access my zoom. I tried to reload my laptop but it did not help.Can you help, please? Do you know what is wrong? Thank you

I would like to set up a zoom account for a civic organization. A pro plan is sufficient for our needs, but we do not want to have the account owned by a single individual. Can a pro account be established for a group? 

I had three users/licenses for my account. I deleted one user/license today. User 3 needs to take over for User 2 with the same email they used when I had a license for them. When I try to change User 2's email to former User 3's email, I receive the error that the "Email is already in use," but it is not in use.How do I change the user emails.

I am facing an issue while making payment. It shows me something about e-mandate and doesn't proceed further for payment. What should I do?

Hello!I can't give licenses to other hosts for some reason. I have 4 licenses and can't assign it. What should I do? Maybe I do something wrong?