Community Resources

About 3 days and zoom support doesn't replies so how long zoom support replies ?

Dear Sir We wish to inform you that I have cancelled the subscription fee for 2023 and we are no longer to use online meeting very often compared previously. Status is cancelled in the system, not sure if cancelled for 2023 or 2024.  Please confirm. Thank you.

hello i had got a problem ,when i upgrade zoom from basic to license , after click it show me like this "The Zoom service is not available in the requested location. (200)". can you tell me how to do it ? 

I am trying to find out information on how to transfer a Zoom account that is set up for our Non profit  to allow someone else to be host of the site.I can not seem to find ANY WAY to actually SPEAK to a person.   Maybe i should set up a ZOOM meeting and invite someone from Zoom to the meeting?    But oh no...... that would actually require me to KNOW the name and contact of someone who can help me!!!!! If you sense my frustration -- then i hope that i hear from you very soon!    

My team currently has a business license but we're moving to and Educational one. Some people have saved recordings to the cloud. With the transfer, will these recordings still be available?

Hi Everyone,I would like to renew my Zoom One Pro but instead of renewing it via a reseller, can I renew it directly with Zoom? If the reply is Yes,- Can someone provide a high level overview on the process?- Can I maintain and continue to use the same sign in email address (when my license was from the reseller) once I renewed with Zoom? Thank you very much for your time. UWing

Good Morning  We are still waiting for your support to cancel the following accounts as we can't.  We need you to take this action Please Cancel the subscription for  the following zoom accounts as soon as possible igtest1@gmail.com *********** *********** *********** ********************** *********** igtest9@gmail.com igtest10@gmail.com  and we need to reactive this account   ***********

The Billing and Account Management board serves as a designated space for community users to seek assistance on matters pertaining to account access, billing and invoicing, subscriptions, payment methods, and other administrative-related topics. This space is intended for non-severe inquiries.   To enhance the board's organization, we are currently implementing a topics cleanup process aimed at eliminating irrelevant topics. This is intended to enhance the user experience by improving the searchability and discoverability of content.   During this process, you may observe that your post has been edited, as demonstrated in the following example below. Please be advised that this edit only involves the reassignment of the topic(s) your post was associated with to a more appropriate one(s). We assure you that none of your written content has been altered or removed.      

I may have screwed up my Zoom account. I have a paid account but on some meetings it limits them to 45 minutes. Is there a way to see all my account settings so I can figure out what is going on? Thanks

We have recently been purchased by another company.  We will be getting rid of our email server/service and will need to change the email associated with our users' Zoom accounts.  I have looked through various help files, I see where to disable  SSO but I do not see how to do everything.  We can manually setup passwords and change emails from the admin side on the Web, we do not have many employees.  The users will be using their new email address which we do not manage.  If there is a better chat for this question, please let me know.

I need to know if it´s possible to change my e-mail and password of my zoom account ( I just downloaded the new version) on my phone. I have a Basic ( free) account and I don´t wanna change to Pro, I just want to change to another e-mail  

I have problem signing in. System says there was security issue it will send me a code. after sending a code i copy it and put it on the zoom request and it wont give me option to verifyi tried it many times.i dont know how to post my question here !!!

I paid for a license that should allow me 100 participants for unlimited time. I've had this license for a few years now. My profile still says licensed, but I'm getting cut off every 40 minutes even with just one participant. I don't see a way to change this problem.

The ProblemI purchased an annual license with my personal email address and wanted to transfer it to my work email address. When doing so, I received an error telling me that the email address already exists in the system. After researching the issue in their help section, it seemed like I might need to invite that user into my team, transfer the license, and then I can utilize it as expected. However, it didn't work. I was able to add the user, verify the account change, transfer the license, and now I cannot log in using the new email.The Desired OutcomeHow can I log in using SSO for my new account, so I can access Zoom again? The profile section is showing my sign-in email is still pending verification and it won't let me accept the confirmation because it says my email is already in use.     Any help in getting this resolved would be GREATLY appreciated.And as a side note - it's absolutely absurd that Zoom doesn't even have live chat or email support for th

buenas tardes mi correo esta bloqueado y para accesar a zom me pide un código de acceso que no puedo ver porque no puedo abrir mi correo de que otra manera puedo obtener el código puede ser via telefónica? muchas gracias!!

Hi,  My current plan is a single license Zoom One Pro.  My role is the owner but the license status is basic so since I have a Zoom One Pro licensed, I am trying to edit /change it to Licensed but it always says, " I can't add more licensed user" where in fact its' still a "basic" licensed type.     Thanks!    

There is a man here on zoom pretending to be a Hiring Manager for Oxley Holdings offering employment his name is Richard Lewis email *********** he tried scamming me for $500 dollars said it was for equipment and I still see him on zoom he just sits on zoom all day trying to scam as many people as possible.someone needs to do something he makes you think you get hired then asks for your debit card offers to put money on it after he asks you to send money 

hey i had cancelled my subscription, but an amount of rs 1534 has been debited from my account . can you pls look into this  

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My current account is accesed by sing in with googlehow Do I add sign in with email and password

I have paid for an upgrade but you have charged my credit card but not changed my account to reflect this.  I want to hear from s

Hello, I have a Pro Zoom account with only one license for mi and 2 members designed as administrators. Which faculties do they have? Can the run a meeting by themselves or do I have to purchase a license for each one?

I purchased 30GB cloud space, since 2023 january onwards, until then I have been using the pro 100 package monthly cost of 14.99$ only. Up to now this 14.99$ I have been paying continuously. But recently you have sent me an invoice asking to pay 734.97$ but this is impossible I'm not responsible to pay this. Please explain how this has happened and be kind enough to correct this issue and I'm expecting the zoom service furthermore from you.

Dear all,I was surprised to figure out that I have to pay around 5000 us dollars for cloud storage when I don't even order this service! How come I subscribe to the licensed Zoom and pay around 200  us dollars and you request me to pay 5000 for cloud storage!! Please revise everything and let me know as I believe that I have been your customer for many years, and I never delay payments. 10 licensed accounts need 5000 us dollars!! Then I will have to stop my business as I am not even making this amount you are asking me to pay.Waiting eagerly for your explanationmgomaa19

I subscribed a wrong plan I want to subscribe zoom pro so I subscribed to white board and I don't need it I want to cancel whiteboard and add money to whiteboard price and subscribe to zoom pro and Yesterday I had discount 40% for zoom pro and I want to benefit from it because I bought whiteboard plan for wrong so I missed discount for zoom pro is there any solution my friend ?