Community Resources

Buenas tardesEstoy suscrito a Zoom Pro.Olvidé mi contraseña al iniciar sesión, probé reiteradas veces, equivocándome. Por lo que me bloquearon la cuenta.Después de 30 min se activo nuevamente. Pude ingresar, pero me aparecía que mi plan de Zoom era el básico (gratuito); sin embargo me siguen cobrando la mensualidad. ¿Qué puedo hacer para recuperar bien mi cuenta? 

Tuve una suscripción Zoom Pro y me invitaron a unirme a otra de uso corporativo. Había dos opciones para redirigir los reembolsos y erré al elegir la opción.¿Cómo puedo cambiar de opción?Gracias

I see a charge on the credit card from Zoom in April. I did not renew my subscription as my subscription only needs to be renewed in October. Also, I can't find an invoice for this transaction in the personal area. Please help

My previous Invoice was generated on 10-6-2023.I did not pay through that invoice.I have a GST number since last 10 months.I added the GST number to my account. I want a fresh invoice quoting my GST number so that I can claim input credit.Kindly help

Je voudrais chenger des informations suyr mon compte comment faire?merci

i have un-subscribed the plan ,  still zoom is deducting the money from my account .

how to change license plan from 2 license to 1 license?

Hi all, I've tried emailing Zoom and tried the chat function but can't get assistance with the following: I cancelled my Zoom subscription. When I was it offered me a discount but wouldn't allow me to avail of that, so I would like to cancel completely. I completed the process but I continue to receive invoices. I haven't paid these as I've cancelled and am not using the service. How can I clear this up since email and chat goes unreplied to?  Preferance isn't to have to sit on hold either for ages.

Hello Automated system not allowing VAT number to be added, how do I speak to someone about it as VAT number correct

We need to remove the total number of licenses on our account, but the management page doesn't allow me to edit the plan.

Why have you deducted Rs 85 from my account two times today?

I used to have a MAC now I have a Dell. Does my previous system inhibit me from logging in now?  I am having a lot of difficulty getting set up.

I have a Pro account. When I updated Zoom a few weeks ago on my PC desktop, I think I mistakenly blocked access for my Android tablet. Whenever I try to join a meeting from the tablet, it is unable to connect. Where in my account can I fix this? Thanks.

I canceled zoom yesterday, why does my balance still get deducted even though I canceled my subscription?

Dear Concern,We are having around 5 Licensed Zoom accounts for our organization and now due to billing purposes, we may require the below documents. Request you to help me with the same. NO PETRCFORM-10F PAN- IF any

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from that school and district and have transferred to a new one. I want to change my email address associated with the account, but am unable to access I old school email. Because I have a Basic account I don't have access to a live representative (according to the Chatbot). How can I go about changing the email associated with this account? 

Guten Tag Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App. Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam. Hoffnungsvollerweise ist Hilfe bald möglich. DANKE und einen Gruss von mir

I purchased PRO to have my meetings last longer than 40 minutes. It has worked fine on my desktop. When I went out of town and tried Zooming on my laptop it timed out at 40 minutes. What do I need to do so I can use my laptop when out of town? 

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade the current plan and buy 2 licences, including the one I already have active.   I need to assign this new pro licence to a user and for it to be active as soon as possible, but Zoom follows my payment plan and tells me they'll charge me (and activate the licence, I guess) at the end of the month.

Why isn't the Avitar tab in my settings?  I have a free subscription. *********** 

My bookeaper ask for Zoom Company TAX/VAT ID

Hello Family --      I have been Zoom BOMBED and I changed my passcode for computer joining but the old passcode for the phone users still works?  How do I change the passcode for my users that call in thru the phone?

I am a member of a Pro License from my employer.  My Account profile states I have Pro License, but my Personal Profile states I only have a Basic license.  My account number is my employer's account number that is a Pro license.  This is causing issues with my ability to schedule meetings longer than 45 minutes.  I also do not have tech support even thought I should.  I also have emails from Zoom stating my Basic account was successfully converted to a Pro account.  

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My account downgraded from pro to basic after due date, Paid the bill after 2 months from the due date, still account is reflecting as BASIC and in the invoice its mentioned as CreditBalance Adjustment, but no outstanding balance. Now also account shows as BASIC instead of PRO. Please suggest.