Community Resources

I have forgotten my password.   When I go to "Forget" I don't receive an email.   Can you please help?   Mary

I have a subscription professional account and I cannot receive the OTP codes to connect from my computer. The password reset mail is received normally, but no OTP codes have been received in two days and multiple tries. I have whitelisted "***********" but still I do not receive the OTP. The account is working perfectly otherwise, the OTP from zoom is the only mail that seems to not be received. The account I am posting this is not the account in question, but there was no other way to submit a support request. I am unable to use my account for the past few days, this is urgent. 

Hello I am confused that why am i being billed ? 

I have two strange looking email addresses in my user list, and I'm not sure what they are for. They look like this:  room_(random letters and numbers)@mydomain.org.  It says Zoom Room underneath them, but we do not have any zoom rooms that I am aware of.  I tried to delete them; but the three dots that open the options to delete/unlink/deactivate is missing.  Can someone tell me what's going on?   

I'm using a Lenovo laptop (Yoga) running Windows, using the free version of zoom. I'd like to confirm I have most up-to-date version before a meeting begins. Steps from the zoom site are as follows:Open and sign in to the Zoom desktop client .Click your profile picture to view client options. Click Help, and then select About Zoom.  You will see the currently installed version of the Zoom desktop client.When I sign in and click profile picture, Help is not among the Client Options. First level options are <my email address>, "Plans and Billing" and "sign out".  Scrolling down, there's lots of detail about preferences for meetings (e.g., language, date format, etc.) but nothing that says Help.  Help?

HOW MUCH IS IT?LINDA

CONTRATEI UM PLANO   E NÃO FOI O QUE EU ESPERVA  E EM MENOS DE 20 MINUTOS EU CANCELEI  , POREM AGORA QUERO O ESTORNO DOS VALOR PAGO, QUE FOI DE $680.99 REAIS. ATETO MOMENTO NÃO CONSEGUI CONTATO  PRECISO DE UM RETORNO

I do not receive zoom e-mail registration notifications. There are instructions to contact support to check to see if your e-mail is on a bounce list but as an unpaid user, I do not have the ability to contact support. Has anyone figured out how to deal with this?    When I type in bounce list into the AI chat bot, I am given directions of how to check to see which hosts I have unsubscribed from (personally I know it is none of them). The instructions provided after clicking on settings are not possible to perform because there is nowhere I can actually check to see which hosts I have unsubscribed from. I am hoping someone has a fix. I don't want to contact the host given the number of registrants about them privately sending me the zoom details.   Alternatively, it would be great to see all the zoom meetings I have signed up for using my e-mail address that are coming up so I can login there and access an attendee link. 

I need to delete all information I have registered with this Zoom feature for security reasons. I do not want my name, email address, password or other information held on Zoom. How can I withdraw from the sercv\\\

I open a ticket because I need to change my email address because we can access old email account. How long will take to resolve this problem?? Thank you 

I was unable to sign in and access my account the other day(pro) - error #400.  I have since created at new account (basic). I cannot seem to reach the right links or people to merge or close out an account so I only have the one Pro account. Please advise. Thank you. CJT

 I have changed my email adress and currently can lock in with the new adress, but  Meetings that have been scheduled under the old email adress are no longer accessible for me. And thus serial meetings can neither be opened as host nor can they be canceled. What to do? 

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 

Sin pedirlo nos habéis cambiado la configuración y no me deja modificarlo

Hi!Monthly I'm paying for an a pro account, but I'm trying to figure out what is that account. I have my actual account in a Free Plan, but every mont I recieve a notificaction about the payment. HELP!!! 

To my surprise an amount of of US $365.80 and US 402.97 is debited to my account on  24/5/23 and 25/06/23 respectively. Kindly reverse the amount as I have not authorised you. 

I have been using zoom for many years with a business account + today the system update itself and now is saying I am not a member, cannot get my personal account and is not letting me stay for more than 40 minutes on calls. It is saying I have a basic plan when I paid my  account payment on time on the 14/6/23.  is there anyone that can help me?  I don't have any errors code but the zoom version is: 5.14.10 (19202) I am  ringing and no now is on the other side. To talk to a human I need my account to be checked but the system is not accepting it. My day of week is all messed up.   

The new process for passwords is difficult and unwieldy:  first, it changed my pwd without notifying me when the new requirements went into effect.  Then, a new rule - can't have 4 consecutive letters or numbers.  And, It does not give me an option to see what I have typed in the first field.  And, then, I have to go to my email to confirm I really did this.  This is too much.  And, now, I have to tell everyone there's a new password to get to my meetings.  This went too far.   

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me get this taken care of . I also pay monthly for a zoom account and yet I have no support that is just wrong!

I recently had my old email account hacked into and I need to update a new email into my Zoom account but cannot because a confirmation code keeps getting sent to the old email.  I put in a ticket for help and the reply said contact the admin/orgination which is myself!  Is there a way to confirm another way or bypass the confirmation process? Can someone please help!

I recently changed my website and the sign in email was lost.  I need to update a new email into my  paid zoom account but cannot because a confirmation code keeps getting sent to the old email.  I put in a ticket for help and the reply said contact the admin/orgination but that is ME! Help please!

Hello,   I need to share my account with my team but I can't see my password because I'm connecting with my Google account and I wan't to change this way.   Someone to help ?   Thanks

 Hi,I would like to ask you about my account. It will be ended at 28 of June. On month of July y August I won’t need it. I will use it on September.  What can I do if I don’t want to deactivated it? I m asking you because I m afraid that if I don’t deactivated  it, zoom will take money from my bank account.Thank you for your help.    

Hi,I am a premium user and I am wondering why there is no premium support. There is no phone number for german (or at least european) support wheter a chat (international) support except a bot. Does anyone have informations about that? I think its not that professional to only find solutions through a community ask forum. Thank you in advance.