Billing & Account Management

en el día de ayer suscribí a Zoom, pero inmediatamente me dí de baja pues no era plan que yo necesitaba. Hoy veo que han descontado $ 14.99 de mi tarjeta de crédito, y no veo como puedo reclamar el reembolso

I have an account that I created so I could purchase Zoom.  The purpose is so at our fascility I can setup a single laptop that is used for our once a week meeting.  In doing that I am setting up that laptop for the sole purpose of doing the zoom meeting for us.  And as such I created the account under one of our major gmail addresses, thinking I could setup the zoom once and make it available for the meeting manager(which sometimes is a backup person) to start the zoom each week.  However, I realized after maybe too late, that person would then need the password to our google account.  Which I do not want to give out to the backup person starting this meeting for me when I am unavailable.  So two questions.  Either....  1. How do I setup zoom to remember the login and never prompt for password again.  or 2. How can I un-couple the login for this account so it does not need to use Google login, and can use a zoom only userID/Password. 

I paid INR 1534/- for the zoom subscription but my account is still in basic mode. Please help Also, i want it for a month only. So please disable the auto-renewal

Sorry now I am FO all I want to do is delete my zoom account on this . The key chain has the wrong password details so I am unable to access the site to do so. I have enbrtered all of this before and the window disappeared. It ridiculous how much time is waisted on account of how these things are implemented. For heavens sake it is possible to create incredible complicated pieces of software yet something as simple as a pleasant or reasonable user experience is beyond the capabilities. Why?

Hello! I've heard that you have a free premium for Ukrainians. Can I get it? I'm a entrepreneur from Ukraine. 

Just got another email telling me "we've determined that your login and password for Zoom may have been compromised on another service." Questions: 1. What "other service?" With whom do you share my password? 2. This is the second time in a month. What is wrong with your security?

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but not work

On advice from Zoom I changed the password.  But 2FA is not suitable for my users.  Many are old folk who may not even have a smart phone.  My meetings are not business meetings.  A new message threatens to change my password again. Martin Birdseye

I cant seem to find how to subscribe to Zoom communication emails. My colleague received an email regarding the new registration flow, but I did not. I do receive the security emails, etc. 

Hello Team,       Our user name is Questpond  Our email id:- ***********    We have paid for annual subscription for Zoom invoice number :- INV165627909 amount of ₹13,200.00 . Now we want invoice of the same. When we go to the invoice History to download the invoice it's showing Processing....   Kindly help us to get the current invoice for account purpose.   Waiting for you reply.   Thank you,   

 ***********  mail cannot reveive the  verification codeso I cannot login the zoom account

Hello,My account systematically asks me for my password and a code. I would like to delete the 2nd authentication. But when I access my profile it is indicated that it is already the case (see attachment) whereas not...Can you help me please?

Hello! I cannot logging to my account and have no longer access to the email that was registered for that. How can I change an email and password in that case?

Hello, nice to greet you.   My father mistakenly performed his zoom subscription process wrong. He only wanted to buy one license and mistakenly purchased ten. What options does he have so that he can cancel the nine licenses that he does not need and that he be reimbursed the amount of them?

Hello I am having a big issue with my account. I have tried several times to contact zoom with no help. I had a pro account with 5 licenses. An employee that is no longer with the company had a separate zoom account. My email was added to that account, but then it transferred all the information from my pro account to this account. However, now all the licenses had disappeared and it is making me repurchase them again.  Can anyone help? I have emailed zoom twice, tried the chat bot, and even called but no one helps. 

I checked my  inquiry, but I could not find my inquiry I had posted not long ago. I ask you again, I paid 1-year payment some months ago, but a message that asked me to change my password was popped, and I changed my password. After some hours I tried to open my zoom meeting as usual, but it was not open. Then I tried to open my zoom meeting with my new password. While I was using it, a message was popped, and it asked payment to me. I was disconcerted.  I have many chances to use my zoom meeting. Please settle this problem quickly. 

Hello! how can I pay for a subscription? Writes that: something went wrong with the order placement, a conflict with recaptcha is possible. I have disabled all ad blockers. How can I pay?

my account is still showing basic after paying all invoices . It's a week ago . I contacted support team but they said your account is special and looking by a different team and i'm helpless but raising a ticket . ticket raised on 2 sept and till today no response from support team . Shame on Team Zoom . 

hi, I was just on a cat wit zoom. Zoom sending an offer of 20% discount 20 days before the expiry date but than also the next expiry date is brought forward of 20 days. When I pointed this out, the chat agent left the call !!  No big deal, still is a 15% off however I think a company with such brand and reputation should not mislead and treat like this its customers.     

I am unable to cancel my paid subscription to ZOOM because I let the domain of the email address I used to sign up for the subscription expire. Could you please let me know how to solve this problem?   I am not good at English.I wrote this English sentence using an automatic translator.

Hello, I got some trouble with my account. They said the account is disabled, can i got some help?

Since this morning I can't sign into my personal account (I'm writing this message from another account). I got this error message: error: Http 504 Gateway Timeout I updated the app, and I tried to sign in on the web site but it doesn't work. What could I do?

I have a free acct.   I auto-login with Google. I want to know my actual password (in case I want to login from another browser).   When I click forgotten PW, it just tells me to login via my Google account. How can I find out my current PW? (or is there such a thing)

Hello,   I was trying to upgrade my account from Basic to Pro with Annual subscription with offered promocode however the same isn't getting considered when moving ahead with check out option. "Promotional annual total" is not considered. It only consider "Annual total after promotion" which is the same as regular annual amount. No difference of promocode. The Let me know if I can purchase with promocode or not?  

I tried to change the email address on my account but it says the new address is already in Zoom. So I tried logging in with the new address and it asked if I want to activate the account. I don't want to activate it, I want to delete it so I can use that address elsewhere. Do I need to activate it first??