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Newcomer
November 11, 2022
Question

Issue with payment

  • November 11, 2022
  • 1 reply
  • 1 view

This recently happened...

 

I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

1 reply

Community Champion | Partner
November 15, 2022

Hi @Dr_Rey ,

 

Please, submit a request to the billing dept:

 

https://support.zoom.us/hc/en-us/requests/new 

 

Best regards,