System rejects tax number during purchasing
- November 22, 2022
- 1 reply
- 7 views
Hello.
Firstly, I would like to underline that Zoom again and again approves the status of one of the worst customer experience providers. To spend my money for its products and find a way to appeal to support is the challenge all the time. Its interface is not user-friendly at all, the Bolt is one of the worst bots ever that only spamming and never helps, and this ordering process has blocker that can't be resolved for a simple user.
I just tried to get annual subscription and filled the "Billing info" and "Sold To Contact". The system requests Tax Identification Number (TIN), in general all requested information related to a business customer. I'm not a business customer that was specified at the first step, I have a TIN like an individual entrepreneur, but the system rejects is. So, I can't purchase the product I need because of my TIN is not valid from the system's perspective (by the way, the Ministry of Taxes and Duties doesn't think so).
And trying to resolve this, I looked for support and have found this Community page. Well, what can I say, great service Zoom (no). Because when your customer runs into issues with your products, as I see, your community should work to resolve it.
Does anyone have an idea about a solution for my problem with rejection of my TIN?
I'll really appreciate your help, Community.
Thank you!