Billing & Account Management

bom dia estou com um problema mudo o idioma para português porem só fica no inicio do ZOOM na transmissão/reunião fica em inglês, a forma que foi mostrada indo na barra de tarefas no ícone do zoom não funciona para eu, fui nas configurações e mudei para português ok porem como disse isso só faz mudar no inicio nas reuniões fica tudo em inglês , se alguém souber como resolver agradeço OBS: postei uma foto em anexo

I last Friday paid for PRO status, yet four days later I am still waiting for my status to change on Zoom. Will can I expect this to change?

Hi all,Today I found out that I have 70+GB of videos saved in my profile although it is only possible to have 5 GB.I can't save video's in the cloud anymore and don't know how to resolve the issue and not loose all my materials.Attaching the notification from the profile

How do I update a basic account. When I click on my profile picture no option for "update" shows. 

I already paid My account for one plan ( $149.00) but my account still showing basic, it can not live in face book.

Hello, I am already unsubscribe new letter on Apr 10. But keep receive email after 10 dayshttps://twitter.com/valischan/status/1650326824768118785

hey guys - after opening a new google account and a new email address.. can i import my old payed zoom account set ups and permissions to my new zoom account ? thanks !!

Boa tarde, Comunidade! Sou administrador do Zoom e os novos usuários não recebem o e-mail de validação. Já verifiquei a o Lixo Eletrônico do Outlook, Quarentena do Microsoft 365 Defender e fiz um rastreamento de mensagem para ter certeza de que o e-mail não chegou ao destinatário.Todas as verificações foram feitas e a mensagem não bate em nosso servidor de e-mail.Alguém com o mesmo problema?

Hello! I have a problem with use of my PRO account I'm paying since December, But I used it only once, Because my usual Basic account is also registerd to the same facebook. Can I acess it just with my email and a new password without facebook? Because Facebook is redirecting me always to the Basic account. But Im paying every month. Such a dissapointment... Hoping for your help!

Cant transfer the zoom license account 

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What happens to the stored videos when I deactivate a license to make room for a new license

need to delete an zoom account

Hi all, I am desperately looking for my account ID number to integrate zoom to my calendar, it is the last (simple) piece, as I already got all I need for this process. I find it crazy that I cannot find something that simple :).I am on a free account.Any help please?Thank you!

Hello, I would like to know how I can cancel some Zoom Pro licenses and keep some, since I currently have 8 licenses and I no longer need them all.I hope you can help me.Thank you

We have two Zoom (2) licenses and an add-on for Large Meetings and Webinars. that were paid and never delinquent. My users are currently in the Basic plan and whenever I assign a license to any of them it says that we ran out of licenses.  This is ridiculous and we have events today and in the coming weeks that we can't monitor. What do we do from here? I've sent a ticket already.

my bank charge me ridiculous amount of money because I pay in dollars instead of local currency.My currency doesn't appear on the currency list as far as I can see.Is there anything I can do?Thanks

Hi! I need to know if I hire the Large Meeting on June 15th, does the service last until July 15th or until June 30th?

The trouble began when I repeatedly selected an old password for my Zoom login. (I had more than one saved in my password vault.)  I ended up locked out of Zoom before an important meeting but logged in using the password reset feature.  After the meeting, I noticed my account was "basic" and not "licensed."  When I attempt to use links for future scheduled meetings, I receive a message that "the host has not signed in."  So, it appears the licensed account is still out there somewhere, and it uses the same email address as the new, basic account. How do I regain the licensed account?

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, but not able to. kindly help us to cancel the invoices of last two months and presently want to renew the plan  subscription

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a different account?

I have a temporary issue with not being able to get a hold of the admin that manages my zoom pro account. I have an existing scheduled meeting where I need to enable "Language Interpretation" on my account (It's wild that this needs to be enabled at the admin level).  It seems like my best option may be to un-associate my account temporarily so that I can enable the "Language Interpretation" feature on the account. I want to be 100% sure that if I unassociate my account, that my existing scheduled meeting will still work with my account. Will I be able to enable "Language Interpretation" on my account, and then add the "Language Interpretation"  feature to the already scheduled meeting, as long as it hasn't started?I'll need a 'pro' account for the "Language Interpretation" feature, will I be able to do a free trial for this having already been on a pro account (but paid under my admin previously?)What are the implications with the

Sou dirigente de uma Organização Não Governamental e soube que existe a possibilidade de ter acesso gratuitamente a outros pacotes do Zoom. Atualmente estamos cadastrados no Plano Básico e qualquer mudança implica em pagamento. Como ter acesso a outros Planos gratuitamente? Obrigado

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I don't want to, but also cannot get in touch with a human. Anyone in the community that can help? 

I was offered discounts at 2 different times and both times I tried to accept them I was rejected. How do I fix this? I have tried to call into zoom 3 times but I can never wait the amount of time that seems to be necessary