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Newcomer
Boglarka12
Newcomer
July 13, 2023
Question

I lost my pro packet.

  • July 13, 2023
  • 1 reply
  • 0 views

Hi Everybody,

 

On 15 March 2023, I subscribed to the Zoom one pro package for one year.

The last time I logged in, my email address was not accepted and I had to approve something, which I did, and now my subscription has disappeared. I had to change my email address for some reason, I don't understand why, so the subscription is no longer live. I have my bill.

Can I do anything?

Can you help me? 

    1 reply

    A
    Newcomer
    AaronO
    Newcomer
    July 13, 2023

    Hi Boglarka,

    Since this is the community forum, we wouldn't be able to help you with Billing questions, please reach out to Zoom support: https://support.zoom.us/hc/en-us and then click on the chat icon at the bottom right of your screen.

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