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Newcomer
neethuoet
Newcomer
May 8, 2023
Question

account issue

  • May 8, 2023
  • 1 reply
  • 0 views

i have done payment for pro account last friday ,but still my account is in basic plan .  i raised tickets but no one replay 

    1 reply

    Bri
    Community Manager
    Bri
    Community Manager
    May 8, 2023

    Hi @neethuoet ! Have you assigned your license yet? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

    R
    Community Manager
    rn-zm
    Community Manager
    July 13, 2023

    Hi @neethuoet was @Bri able to resolve your issue? If you're still having issues AFTER assigning your license, go to the Zoom desktop client, sign out and sign back in and see if you are licensed. 

     

    To check, you can check within your Zoom client settings --> Profile

     

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