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Retrieving cloud recording

I recorded a meeting this evening that has not shown up in my account. This has never happened to me before. I am the host and the owner. How can I retrieve the recording? Thank you. 

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Webinar with participant camera

Is there a way to set up a webinar in which the webinar participant will have their camera on, but mic will be off until unmuted by host?

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Resize/Pan/ReFrame the Camera/Video Image inside Zoom App

So, Zoom has now added Autoframe for your video source, but we still don't seem to have ordinary Zoom software/settings for manual Resize/Pan/ReFrame of the video image. This facility, which users have been asking for since Zoom started, is still mis... Show more

So, Zoom has now added Autoframe for your video source, but we still don't seem to have ordinary Zoom software/settings for manual Resize/Pan/ReFrame  of  the video image.

 

This facility, which users have been asking for since Zoom started, is still missing.

 

Yes, on a PC/Mac, yes you can use OBS to pre-process the camera/video image, then use your virtual camera in Zoom.

 

Yes, on a Mac, you can use iGlasses from ECAMM to pre-process the camera/video image, then use your virtual camera in Zoom.

 

On the iPad and other tablets/phones there's nothing to do this 'live camera/video Resize/Pan/ReFrame postprocessing'.

 

If you can do some fancy image shifting with 'Autoframe', then come on Zoom, give us a simple camer/video feed Resize/Pan/ReFrame control for ourselves!

 


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Poly X72 not working with Auto-Framing or Mulit-Focus Framing

We make extensive use of Auto-Framing with our older Poly X50. Recently we purchased some new Poly X72 units and were extremely disappointed to find that they do not appear to support this feature. Does anyone know if there is a way to get Zoom Room ... Show more

We make extensive use of Auto-Framing with our older Poly X50. Recently we purchased some new Poly X72 units and were extremely disappointed to find that they do not appear to support this feature. Does anyone know if there is a way to get Zoom Room participant framing working with the Poly X72? Thank you.


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Unable to Join Teams Meeting. Stuck on loading screen.

Seeing this happen more and more in one of our rooms that utilizes a Poly Studio G62. Anyone else running into this issue/know how to permanently resolve?

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Zoom Scheduler New Feature Alert!

Did you know that Zoom Scheduler can do this with Stripe??? Imagine you run a service-based business—whether you’re coaching, tutoring, consulting, or offering wellness sessions. With Zoom Scheduler, clients see your availability, select a time, and ... Show more

Did you know that Zoom Scheduler can do this with Stripe???

 

Imagine you run a service-based business—whether you’re coaching, tutoring, consulting, or offering wellness sessions. 

With Zoom Scheduler, clients see your availability, select a time, and pay upfront in a single seamless flow using Stripe.

 

Their session is instantly confirmed, and your revenue is secured the moment they book—no chasing invoices or wondering if someone will show up.

 

You manage pricing, payments, and refunds all within Zoom Scheduler, keeping everything organized in one place. This reduces no-shows, saves administrative time, and lets you focus entirely on delivering your service instead of managing payments.

 

You may now avoid waiting to get paid—clients pay up front as they book, so your revenue is secured quickly. With Stripe built in, you can focus on your service while Zoom Scheduler facilitates payments and confirmations in one smooth experience.


Collect payment at the moment clients schedule—no waiting, no chasing invoices. Monetize your time instantly—clients pay securely when they book via Stripe integration.


Secure Stripe integration ensures you get paid as bookings happen.

Reduce no-shows with upfront payments, ensuring serious attendees fill your calendar.

Streamline admin—manage pricing, payments, and refunds all within Zoom Scheduler, no extra tools needed. Simplify your workflow by combining booking, payment, and confirmation in one seamless step.

 

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Use of Zoom Scheduler payment feature not available in all regions and subject to separate Stripe terms of service (incl. transaction fees) and collection of applicable taxes"

 

Contact our support team to set up this feature in your Scheduler. 

 

Cheers. 

 

 


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Automatically Save Closed Caption Transcript

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a... Show more

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it. 

 

Tyler


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Resolved! Shortcut key to "clear all drawings"?

Is there any keyboard shortcut for "clear all drawings", while doing annotations in a meeting? In the zoom client in Windows, or other supported OSs? I find none documented in the UI, or in the online help (looked at the help for Win, Mac, and Linux)... Show more

Is there any keyboard shortcut for "clear all drawings", while doing annotations in a meeting? In the zoom client in Windows, or other supported OSs? I find none documented in the UI, or in the online help (looked at the help for Win, Mac, and Linux), or indeed in googling more widely.

(One blogger showed some including a command-shift-c, which would seem a MacOS shortcut. I could not get any combination of ctrl and/or alt and/or shift and c to do that on Windows--on the latest zoom client.)

 

If it's not possible, might anyone from Zoom be able to chime in on whether it might ever be considered? or where best should such a request be made? Thanks.


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Resolved! 2FA and Recovery Code

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps. Also I cannot find a Recovery Code for the account and I cannot submit a ti... Show more

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.


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Lost 2FA Recovery Codes and Locked Out of Basic Zoom Account

I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can... Show more
I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can anyone help me recover access to my account?

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