Hi I am mod for an investor event for my company in 2 days and have discovered that the settings are different to the ones I usually have when I have just done a zoom webinar. I chose to upgrade my subscription to the new 'event' option as the branding is nicer, but in my trial run I couldn't work out how to get 2 speakers plus the presentation slides on the screen. It lets me select side by side presenter mode (shows the slides plus 1 person) but I want to have 2 people visible while the slides are up. I tried spotlighting two people but it isn't changing what attendees will see. Please help me!

We have a workflow for a client where custom registration questions have been setup for their Zoom meetings.

The client would like a couple of conditional questions to help filter out unwanted registrations. For example the following:

---

Conditional question 1

- Yes

- No

Conditional question 2 (only visible if previous answer is no)

- Yes

- No

Block of text (only visible if both previous answers are no)

Text explaining that the user should not register for the meeting. (ideally submission would also be disabled)

---

I have looked through the Zoom documentation and far as I can tell this is not possible:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063516#h_032cddce-aea5-4486-be5d-2a8d9bf0e805

However I wanted to check before definitively ruling this out.

Dear Zoom Support Team,

I hope you are doing well.

We are currently implementing a group video experience using the Zoom Video SDK (version @zoom/videosdk 2.3.0) in a React.js (TypeScript) application. As part of our requirement, we aim to render up to 12 participant video streams simultaneously on the screen.

However, we are encountering a critical issue once the number of participants increases during the session. Specifically, when the 5th or 6th participant joins, the previously rendered participant videos begin to flicker intermittently. At the same time, the browser console repeatedly logs the following warning:

“WARNING: Too many active WebGL contexts. Oldest context will be lost.”

After this warning begins appearing, some of the video streams flicker, freeze, or turn blank. Based on our analysis, this behavior seems related to the SDK creating individual WebGL contexts for each video element, eventually exceeding the browser’s maximum allowed number of active WebGL contexts.

To help us resolve this issue, we would appreciate guidance on the following:

1. Is this a known limitation of the Zoom Video SDK (v2.3.0) when rendering multiple web video streams?

2. Are there any recommended best practices for managing or reducing WebGL context usage in multi-participant scenarios?

3. Does Zoom offer documentation or examples for implementing a single-canvas or multi-stream rendering approach to prevent exceeding the WebGL context limit?

4. Are there any configuration options or optimizations within the SDK that can help mitigate this issue?

This problem significantly affects our group session experience and video reliability, so any support or recommendations from your team would be highly appreciated.

Thank you for your assistance.

Kind regards,
Jatin Chaudhari

Hello,

I am requesting a refund for the credits currently applied to my Zoom account.

• Annual plan purchase date: December 6, 2025

• Annual plan charge: $175.89

• Business plan mistaken purchase date: December 7, 2025

• Business plan charge: $65.82

• Total amount currently shown as credit: $217.82

• Service usage after purchase: No usage

• Cancellation date: December 7, 2025

• Future plan to use Zoom: None

I mistakenly purchased the Business plan one day after the annual plan. I canceled all subscriptions immediately and have not used any Zoom services after these payments.
Since I do not plan to use Zoom further, I kindly request that the $217.82 credit be refunded to my original payment method, rather than remaining as account credit.

I would greatly appreciate your help in processing this refund.
Thank you.

Dear Friend

As the government policy has changed, we were required to renew all subscription products starting in January. Therefore, we cancelled our existing one-year subscription and switched to a different Zoom plan. However, we noticed that we have not received any refund, even though the invoice shows –$144.32, and we also did not make any payment for the past three months. Our credit card company confirmed that they have not received any refund request from Zoom.

We would like to request a refund of $144.32 that was billed to our credit card, as well as clarification regarding the three months of unpaid charges. This refund process must be completed within this year. The invoice number is INV321269598.

Thank you

Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.
I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand how the subscription system worked.

I’m the youngest employee in my team, and I’m still learning how these billing and subscription processes work. I now understand what happened, and I will be much more careful from now on to make sure this doesn’t happen again.

I know this may be an inconvenience, but could you please consider making an exception just this one time and help me with a courtesy refund? I would be sincerely grateful for your understanding and support.

Hello,
I have a small issue with the Zoom API. When retrieving the participants of a webinar, one of them does not have a “last_name” field. However, this field is required to join our meetings/webinars.
What’s even more confusing is that, when retrieving the participant list through your interfaces, the person does have a last name.
How is this possible?

Dear Zoom Team,

 I previously subscribed to two monthly services, but they were terminated without reason after just one day of use. Your system automatically processed a refund for both services. However, while I originally paid over $70 for the two subscriptions, my Zoom account purchase history shows a refund of just over $66, but the amount that actually reached my original payment card was only $34.99. When I tried to contact you to resolve this, my account was suspended. I hope you can address this issue and refund the remaining balance that was originally due to me back to my payment card.

                                                                                                                                                                                                                Fernando Portillo

                                                                                                                                                                                                                          evejamie0800