Webinars

Hello all,we are using Webinars to conduct medical education events with about 200-700 sometimes paid, sometimes free participants.If it is a paid event, our intent is to allow one simultaneous stream of the webinar per registrant. However, we do want to allow a registrant to change their device during the 8-10 hour webinars. If I disable "allow registrants to participate from multiple devices", they seem to be prohibited from re-joining the webinar from a different device even if they have stopped streaming on the first device. They have to return to the device they used first in order to re-join the webinar. If I allow registrants to participate from multiple devices in the settings, in my testing that meant they can use the same link to stream the webinar multiple times simultaneously, which means they could share their link which is not intended. Not being able to change the device durin

My client has a "register me for all future webinars" checkbox on his webinar registration form. They use HubSpot so the list of contacts that have checked this box "yes" is captured. Is there a way to automatically register these contacts to any new webinar created in Zoom so that they receive a "webinar confirmation" email? 

Her audio sounds like it's on manual at maximum volume; I asked to look at settings and she advised that the only ones that came up on selecting settings were for Video - and also that the same issue applies on her second (Windows) laptop - and that she has had three technicians look into this without success!  Others on the regular Webinar seem to have some sort of volume moderation so I didn't feel I could spend further time interrogating her during the Webinar.   If I can manage to speak to her for a while I'll suggest a re-install; allowing Audio access for Zoom and if this fails then just altering her computers microphone settings if we can find them.   Do these ideas seem exhaustive and/or does anyone have a better idea (technically that is)?

how do I generate a report with multiple events? I need to collect the names and contact info of attendees from multiple webinars over a 12 month period and it is very tedious to go through every webinar report.

I am allowing participants to chat during my webinars, but some participants prefer to close their chat window to avoid being distracted by chats. But then they see a distracting pop-up box in the lower center of the Zoom window every time s new chat appears, even when their chat box is closed. Is there any way to allow chats but turn off this chat pop-up box?  Thank you!

When I try to run a webinar attendance report, the user's emails are missing from the report. It just started recently. Any attendance report before March 1st has emails in the report. Reports starting on March 1st don't have them. No settings been change from Zoom settings. Any idea? Thank you.

I have run regular webinars for over a year now, typically myself as host, up to 3 panellists and up to 500 attendees. Panellists usually receive their panellist link straightaway when the little box in bottom LHS is ticked. On our last occasion, although the record confirms this box was ticked, only one panellist received the link. Any ideas/ suggestions?

I've created an event for out customer and prospect event on Zoom events for the first time, and noticed that I don't have access to the Registrants information. Zoom events asks if they're willing to share their information with marketers, which they can choose not to. If they do that, I see nothing other than their names. This unfortunately means I have no idea which customers of ours choose to attend, hindering my awareness, tracking, content customization and follow up. For opening the event to new prospects, we get no leads out the other end of the event, which is part of the reason to promote it in the first place. Is there a setting I can change? Or a different way to build the event to avoid this? In Zoom webinars I can work around it by putting a form on the landing page that comes to us first then we manually add them. not ideal but then we at least see who's joining.This can't be done in Zo

Hi,  In a recent webinar attendee report, there was a handful of attendees showing a confusing note, and I'm not able to find out in the Zoom support pages any information. Perhaps someone here can help! This webinar was about 2 hours long and had both panelists and attendees. The attendees are 'guests', in that they aren't joining using a Zoom username or password related to the account. In the 'attendee details' section at the bottom, is a column with the heading 'Approval Status'. And most of the attendees are shown as 'approved'. But, some attendees are shown in this column as 'denied'.  Does anyone here know what that refers to?  I don't believe it refers to the registration status of the attendee since those folks did register and registration was set to automatically approve. It's not related to getting into the meeting, since they show as having attended the meeting, based on join and

It has a pro grade. And,I applied for 500 webiner. If you click User Management, there ares another zoom room account(B) besides A, and B's user account is given a "webinar". For A's account, clicking the webinar does not bring up the schedule setting screen. If I click on the webinar in B's account,I will see access restricted (200). Please tell me how you can hold a webinar.

Hi, I want to share some pre-recorded video footage during some upcoming webinars. What is the max file size/duration that these video files can be? Thanks 

Hello ZCommunity...I recently hosted a webinar (2/22/2022) for a client and pinned her and the panelists she interviewed one at a time. it was great live because it looked like camera switching or speakers coming to the virtual podium one at a time; very impressive. Once the cloud recording was available, I noticed it recorded in speaker view not the two pinned videos. My settings are below.  What did I do wrong?Cloud recordingRecord active speaker with shared screenRecord gallery view with shared screenRecord one audio file for all parti

Is there a way to track an anonymous person that posts threatening comments in the Q&A of a webinar? 

We need to share short video clips at the start of our webinars. I join as the Host and have tried a standard screen share and sharing via the video gallery (advanced settings) with both share sound and optimize for video clip checked. Sometimes it works, and other times the audio does not work. Attendees also see grayed out boxes where my control panel is. How do I fix these issues?

I am organizing a conference and we would like to record some sessions prior to the conference and make them available for on-demand viewing once the conference begins. How can this be done in Zoom Events?  Here are a few ideas, but I'm not sure if any of them will work.1) Is there a way to upload videos? This would be ideal so that I can get the videos professionally edited and closed-captioned.2) Record a session before the conference using Zoom so that it will appear in the Recordings section of the Hub. How would you do this? Do you need to make a fake session prior to the conference that you would record live?  How would you do this without altering the conference dates?  Any thoughts on the above ideas or any other possible solutions? 

Hi,We're running a Zoom Events Conference, and have been testing registrations before we send invitations. I can see in analytics that there are 6 people registered, but can't see any detail on those registrants anywhere - nothing in 'manage registrants', nothing under webinar registrations as a report, and when I export to Excel in analytics it says 'data is not available yet' (even after 24 hours). I'd appreciate any help please!

My organization is hosting an in-person conference in April.  We have a handful of presenters that still cannot travel but still want to participate in their sessions.  We would like to have them present virtually to the audience that is in-person.  Since the audience will not be dialing into zoom (since it will be shared on the screen in the room) I am wondering if there is any difference between the Meeting and Webinar platforms that I need to consider.  From looking over the product specs there does not seem to be a difference that would impact this setup but I am wondering if I am missing anything.  Has anyone else used a setup similar to this... and if so, what are some best practices you would like to share?  Or technology hurdles you had to overcome (if any)?  Also, is there a difference between meeting and webinar that impacts this type of delivery?  More details about our use case:Thes

Hello, I have a big problem, I can't find a webinar that I organized, in fact the webinar section doesn't give me the possibility to organize any more. It is very urgent.The webinar is the following https://us02web.zoom.us/webinar/register/WN_b0BsZacYSOSmvkE7lJRCEQ and should start in the afternoon.Please help me!

For some reason, when we use our Webinars account and send out an invite to users, it shows up in users Outlook Calendars as as an MS Teams meeting. Any idea on how to stop that?

I want to add a stock ticker esque element to the bottom third of my screen during a Zoom webinar.  Is this possible?

For each webinar, Zoom allows users to download an Attendee Report spreadsheet, which states the registrations and actual attendance for that single webinar. I want to generate an Attendee Report which contains this information for ALL webinars.  The current method seems to be (1) go to each webinar, (2) download the attendee report, (3) copy its contents, (4) move that content over to a master spreadsheet that we just started. However, we do a webinar a day and we have months of past webinars that need to be added to this master spreadsheet. It would take many hours. I briefly investigated the Zoom API but it was too complicated. I checked out Zapier but they have limited triggers - when there is a meeting registrant, it can be added to a table. This does not cover our use case for webinars, past webinars, and most importantly, attendance. Does anyone have a better approach than manually copy and pasti

can I use interpreter with 1 license business? now i have 1 Pro license + Large meetingThank you 

Hi. I'm new to Zoom Events and am currently setting up my first conference. Where do I add ticket tracks in the conference setup, as I can't add a session without it. Zoom support chat was unable to help. When I create a new ticket type, it tells me there are No Options, and when I try to add a session, there are no options either. Hopefully, someone can help! Thank you.

Can I add a link to an invitation or webinar confirmation? I'd like to send out a pre-event survey.

Will the video be truncated at 1GB?Will it continue recording past 1GB then start charging for more storage?