Rooms & Workspaces

 Hi all, I'm not sure if this is the correct place to ask this question.  But I've been asked to evaluate Zoom Rooms for my office and I was following these instructions:  https://support.zoom.us/hc/en-us/articles/360000163266 . I don't believe they are correct -- it seems to me that a Zoom Rooms account is required to test this. I've downloaded the Windows software on a PC and the Android controller.  I'm at the stage where I need to pair them up and a 6-letter code appears on the Windows machine, but the phone says the code is invalid.  If I try to log in, it says my account hasn't been registered for it...which is true.  So, I think I'm either doing something wrong or there are more to the instructions...or maybe trial access has since been disabled?In order to test it, could someone let me know:Do I need to log in on either or both and whether it has to be logged in with the same account?If a paid account is needed on either th

We've had a Zoom room on a PC setup for some time, and every few weeks it will freeze up at the exact same time (2:51 AM) running the "audio echo test".  This freezes the whole PC, so the only solution is to hard power down the system, then back on. Is there a fix for this?  What could possibly cause this to happen? Thanks in advance

When a Portable Companion Zoom Room is paired with a Dual Screen Zoom Room, where and how can the Default Display Settings be set for the Companion Zoom Room screen?Meaning, that within the above configuration, when a Screen Share is active in a Zoom Meeting, how can I get the paired Portable Companion Zoom Room screen to display a Gallery View by default?Is it an additional screen of the Host Zoom Room? If so, then which one? Through my testing, I have found that when pairing a Portable Companion Zoom Room, the Display Settings that are set within the Zoom Room settings of the Portable Companion Zoom Room are overridden once the Portable Companion Zoom Room is paired with a host Zoom Room.

I can get Zoom room usage from hosting meetings from Zoom Portal > ADMIN > Account Management > Reports > Active Hosts > Search From and To dates. This will Generate a detailed report of all the meeting my Zoom room Hosted.  I am trying to figure out how much usage my Zoom room is being used for Joined Meeting.Configuration:Zoom Pro AccountPoly Studio X52Android

When we set up Zoom Rooms with an automatic stop time, we get pop-up notifications indicating 10, 5, 1 minutes left in the meeting. Is there a way to turn off those notifications?  We find them distracting.

I have created a Digital Signage Only "campus" (location?), with buildings, and rooms and digital-signage-only devices assigned to those rooms. (All normal zoom rooms and conference devices are in a different campus.) All the Room Settings/Digital Signage had content library items applied to them temporarily, which I want to remove/override, replace with content from Content Library scheduled at the Campus level. Set once, publish everywhere. I've done this, but when I remove what I think is room-specific content, the Campus-defined content doesn't trickle down. Just default background plays. Is there a trick to this?  Have to Publish (but does that maintain Digital Signage content Schedule setting?)

I need to enable passwordless login on a Windows 10 PC o that I can use zoom rooms. I have found KB0065706 and am trying to follow the steps in it, but the "Users must enter a user name and password to use this computer" option is not visable So I'm going to settings - accounts - sign-in options. There is no "Require Windows Hello sign-in for Microsoft accounts"Am I missing something?

try to setup the calendar integration with exchange 2013,following the step from the link .https://support.zoom.us/hc/en-us/articles/203847339-Setting-Up-Zoom-Rooms-with-Exchange-2013-2016but keep showing error "cannot connect to exchange server"，all connection was tested with Microsoft remote connectivity analyzer and successful connect, don't know what the problem is. any suggestion? 

Can you create a back room chat for observers to talk while they privately listen to a discussion.

Our Zoom Rooms are crashing across our environment...anyone else seeing this behavior? Message=Faulting application name: ZoomRooms.exe, version: 6.0.7.4157, time stamp: 0x66618dcbFaulting module name: KERNELBASE.dll, version: 10.0.19041.4522, time stamp: 0xf7a99bd4Exception code: 0xc0000602Fault offset: 0x000000000012d332Faulting process id: 0x250cFaulting application start time: 0x01dabf15ec36c6dbFaulting application path: C:\Program Files\ZoomRooms\bin\ZoomRooms.exeFaulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Cómo puedo saber quien de los usuarios habilitados puso en "En Construcción" una sala?

If only zoom support had better technical support I wouldn't be posting over here but I hope I find the resolve of my ongoing issue here.   We have zoom meeting rooms licenses for 3 meeting rooms on premise. We are using Logitec rally plus + logitec tap ip + Zoom meeting pro.   Currently all room has been assigned Zoom Calendar Service from admin settings.   I am looking for two things, if I use zoom desktop client OR Microsoft outlook linking zoom account OR zoom web, I should be able to select which Zoom Room I need to have that meeting and same time my logitec TAP IP should show the upcoming events, unfortunately currently its not the case. I have attached the screenshots for better understanding.    Screenshots url :-  https://ibb.co/CJkp3Mqhttps://ibb.co/X2tZTyv

We have around 25 Rally Bars + Mini's around Europe, and we are running the latest CollabOS/firmware.They are all configured with a Zoom Room licence, and many users use the Teams Direct Guest connect feature. Since we bought the units we've had on and off issues when connecting to Teams meetings, like the microphone not working or the video freezing on one frame or generally terrible quality.Firmware updates don't seem to help much and it feels as it's got worse since the last update. I've logged tickets with Logitech and just don't seem to get anywhere with them. They ask the usual (factory reset etc. etc.) but nothing really improves it.A reconnect will sometimes get the microphone working or the video might then work for a bit, then might freeze and stay frozen.Zoom meetings work perfectly.Is anyone else having these same issues? Maybe there are settings we can make to improve this or network changes?Thank youTony  

Hi, Is there an easier way to schedule digital content by day if I need to alternate it by week for a long period of time?For example, my company deploys e-signage on our TVs and we have bi-weekly reminders to submit timecards for employees/managers. Right now I only see a way to add content list from one start date to another, but not the ability to schedule only specific dates. Would I just have to keep adding content list for every other week?

Ok, I have gone through all updates, restarted, exited, regenerated, and reinstalled. In the Zoom Rooms global settings, I have activated the customize screen. I did this to show Teams, GMeet, and Webex when you click join on the tablet. On some of the tablets, it shows all 3. On some of the tablets, it only indicates Teams and GMeet.  Yes, I have power cycled, made sure versions are up to date, made sure the versions are the same on both the computer and the tablet, exited out, repaired, and regenerated. Same wifi; I cannot find a difference other than some are not displaying all 3 icons. At this point I'm hoping that I'm just missing something stupid, otherwise, I can find 0 explanation.  Anyone?

Hello,I am having an issue accessing the "get workplace's reservations". The error is as follows:{'code': 4711, 'message': 'Invalid access token, does not contain scopes:[workspace:read:list_reservations, workspace:read:list_reservation:admin].'}I have verified that I have 'workspace:read:list_reservation:admin' added to the scope of my app. Have been able to access other endpoints with no problem except for this one endpoint. Also using server-to-server oauth. It is also as an account-level app. Have tried valid and invalid workspace ids with the same error message. I have verified that I am using a get command for the call.  Looking for any help on what maybe causing this or other places I can look. Thanks.  

Does anyone know if it is possible to multi-share screen to a Zoom Room and Zoom Companion Room outside of a meeting? Currently we have 2 All-in-One devices in a collaboration space that are NOT physically connected to one another. The first device is a Zoom Room and the other is configured as a Zoom Companion Room.  Thanks!

We are trying to enroll our Windows Zoom Workspace clients to ZDM using enrollment tokens. After adding the enrollment token by following the Zoom instructions the client is not added to ZDM. When inspecting the log I see an error ZDMServiceMgr error code 5002 as well as an attempt to reach htts://cn01zdm.zoom.com.cn.I'm located in the US but it appears to try to connect to a zdm enrollement server in China. Anyone get this working and know how a successfull enrollment looks in the log? What enrollment server did you connect to? Or has anyone also had issues enrolling and come across this error? Thank you

I currently have one ZoomRooms license.Is it possible to create two rooms, one for ZoomRooms (shared space) and one as a kiosk?I would like to use ZoomRooms for meetings and one as a virtual receptionist.

Teams direct guest join is a great feature to have within Zoom Rooms but we've encountered a bit of an issue in rooms that have a USB/HDMI capture device.  The USB capture is used for local content share via the HDMI cable and for that purpose it works fine.  However, Zoom Rooms (and Windows running on the Zoom Rooms PC) sees the USB capture device as a camera.  Not a problem in Zoom meetings because we just set the default camera in the Room settings on the controller and the Zoom meeting always uses the actual camera.But when joining a Teams meeting, Teams seems to make its own choice about which camera to use, does not follow the default set in Zoom and has decided to use the USB/HDMI capture as a camera for the meeting and not the room's actual camera.  It is also the case that there is no way to change the camera Teams has selected, even when the room is in the waiting room before being admitted to the Teams meeting, the settings cog doesn't do anything and you

Hello! I'm trying to apply branding settings to sub accounts via Advanced > Branding. After I enter the TXT and CNAME records required by Zoom, the status is "Domain verification failed" due to a misconfigured CNAME. Host isyumari-digital(please feel free to chime in here if you think this isn't a great entry) Value is events-branding.zoom.us. TTL is automatic Any thoughts on what the problem might be?

Hi all,We have recently activated the Zoom  Room Check-In feature on a subset of our meeting rooms, and overall I think it works very well. After surveying our end users after a few weeks, the most common complaint is a use case that Zoom have not taken account of. In a scenario where a meeting room is booked with a Zoom Link included, frequently the meeting will not have any remote users (remote users on-site that day, on leave, no requirement to join) - and the meeting will be in-person only (1-1 meeting etc). When this situation occurs, there is no way to check into the meeting. The "check-in" button is not available on the controller tablet/device, as the room assumes that the Zoom Call will be joined.If the in-house meeting does not have any need for a screen share, the room will not be checked in. This is causing frustration to our users as this scenario occurs quite often.So the only way to check into that meeting, is to join the call and end the call.I

Hi I can't join any Zooms using Zoom Workspace because it keeps saying that I need to update the app to version 5.16.6 or higher. I'm pretty sure I've downloaded the latest version and I don't know how to update to another version. I tried attaching screenshots but can't seem to do that.  Thanks,Micaela 

Hello,I'm working on setting up a hybrid room for a new client, but I don't have a Zoom Rooms account myself to test this out on.My plan is to set up a Mac Mini that is powering the Zoom Room, connected to two TVs. My question is, can that same computer be used for a presenter to share a PowerPoint if needed? Or would that need to come from a separate machine?Sorry if this is a simple question, I tried googling and searching the forum but it's kind of difficult to search for.Thank you!

I want to create a workspace type and name from the Add Workspace screen and press the Finish button, but it's grayed out and I can't press it. If anyone knows how to solve this, please let me know.