"Suppress Background Noise" not working on MacBook Air | Community
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J
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jda3891
Newcomer
June 9, 2022
Question

"Suppress Background Noise" not working on MacBook Air

  • June 9, 2022
  • 3 replies
  • 9 views

I'm using a MacBook Air (Retina, 13-inch, 2019) with the intel i5 processor.  My zoom client and macOS are fully updated to the latest versions. I have "Suppress background noise" set to "High" and have had it this way forever. The "Show in-meeting option to enable Original Sound" is no checked in my audio settings.

 

Any yet, it seems that background noise suppression is not working, when I'm using the MacBook speakers/microphone or when using Apple earpods with their mic. It worked fine up until a couple of months ago. Now, my zoom room members can hear people talking in the offices, hallways, etc. that are next to me. I've tried it all, so it seems, and can't figure out why it isn't working.

 

Anyone else out there have a solution?

      3 replies

      B
      Newcomer
      Bethoneill
      Newcomer
      June 17, 2022

      I'm having the same problem.  It used to work brilliantly.  Now it picks up EVERYTHING.  I also have a MacBook Pro, 13-inch, 2020 M1 processor.

       

      J
      Newcomer
      jda3891Author
      Newcomer
      June 27, 2022

      Yes, a terrible problem to have with no end in sight. If anyone here finds a solution, please be sure to comment it on this thread so we can all benefit.

      B
      Newcomer
      BONWMLOL
      Newcomer
      June 23, 2022

      I had the same problem with noise suppression. It worked like a charm until it didn't.  Here's the solution:

      1. Go to your zoom preferences.
      2. Click on Audio
      3. Uncheck the box for Music and Professional Audio (just below Surpass background noise).
      4. Allow your dog to bark enthusiastically cuz no ones gonna hear him anymore.  
      J
      Newcomer
      jda3891Author
      Newcomer
      June 27, 2022

      Thanks for the info! Unfortunately, that was the first thing I looked at, and the box is already unchecked. 😞 So I'm still back to square on on this with no help from Zoom tech support. I've even reinstalled the Zoom client on my MacBook. No help.

      K
      Newcomer
      KoolKevlar
      Newcomer
      October 10, 2024

      Trust me on this—grab yourself a noise-cancelling headset for your calls. No matter how noisy the meeting environment gets, your voice will come through crystal clear, and the other party won't hear a peep of the background chaos!

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