Phone

Hello,I've had a Basic account (Free) registered to my work email for some time now. Recently, the company subscribed to "Zoom Phone Pro PBX", and my email is the primary contact. So, naturally when the license arrived it was added to my account. I can see them now in the "Admin" section, "Account Management" subsection, "Billing" page.===================Zoom Phone: Zoom Phone ProQty: 37Status: Active===================The problem is, I still can't switch my account type from "Basic" to "Licensed". The "Licensed" radio button is dimmed and unclickable. Furthermore, in "User Management", "Users" page, it says "To add licensed users to your account, please purchase more licenses." on top of the page. When I try to add a user, the "User Type" is always "Basic", as "Licensed" is dimmed and unclickable. The only License is "Zoom One Basic". This was until yesterday.Yesterday I opened a support ticket, and as a result now when I go t

Hello All,Looking for some help either 1) Finding the reporting information I'm looking for if it exists 2) Problem solving an issue our organization is running into. Currently we have several call queues setup throughout our organization.  However, a lot of our call reporting data is being skewed because users forget to turn off the "receive call queue" button when they should.  I don't believe this can be set for a period of time(1 hour, 1 week etc) like the Zoom Phone Statuses can.    My question for everyone is multi layered.  1) Is there a way to automatically change the call queue status to mirror say the computer being locked?  2).  If no to #1, is there a way to generate a reminder after a certain period that the user is still logged out of the queue?  3)  Is there any possible way to set Do Not Disturb for a week(or more) if the user is gone on vacation?  It appears 24 hours

We've been struggling for literally 2 days on this and i am done. I need someone who can figure this circle of insanity out and get my team member on the phone. We have tried everyting recommend---un and re install, changing default handler apps, reboots, microsoft updates. Losing my mind, very frustrated, please help. I pay a lot of money for his phone and we cant get it to work.  **All other team members phones work as expectedPlease please someone reach out. Thank you.

Can someone please tell me how I can make it so that each line receives there own voicemails and our main number also receives them or has access to them. Thanks

Hello,I hope you are doing well. I just started to use Zoom phone on desktop through my browser. In my iPhone, I can easily assign a name to my contacts so that when they call, I see the name I chose for them on the caller ID. But in Zoom Phone desktop, I do not know how to do this. I have saved my contacts in my personal contacts on zoom phone settings, but still, when I receive a call from them, I do not see the name that I chose for that contact in the history of my received calls. It makes it difficult for me to recognize the calls that I received when I review the history. I appreciate it if you can help me to find a solution for this. 🙂

Since upgrading my iPhone to iOS 17.5.1 I have not been receiving incoming calls. They are going straight to voice mail. Is this a known issue and/or is there a fix?

There's an odd situation that's raising concerns for an associate who is using a Windows 11 machine during desktop audio calls with outside parties. Symptom(s):- The voice from ONE of the external attendees frequently drops mid-conversation from my associate's end, however, others can speak and hear that attendee with no issue.- During that drop, my associate continued to prompt the external attendee with questions to see when audio is restored between them at the same time that everyone else reported no issues hearing the external attendee outside of our organization. The odd situation is that this is the only attendee that my associate is having trouble hearing  while others are still able to hear each other with no quality concerns or drops. I'm aware of best-effort cases with PSTN and ISPs but this one is a head scratcher. Since then I have asked our associate to test their recurring meeting via the phone call option to te

Hello -  People in our company have multiple Zoom lines on their accounts. Some users can see the voicemails for one line while others cannot. Is there a standard setting so that all users can view the voicemails? In order to view the voicemails does the line have to be the users default line? Thanks!

Hi there,We have signed the contract and are almost ready to start setting it up. The question arises - we can run clients (mostly for telephones) on our office computers, laptops and/or Azure AVD. Does anyone have experience with AVD setup? Is Azure AVD recommended and are there any benefits? I found here several old (a year or two ago) posts with complaints. The situation has changed or not? Should we try playing with AVDs or focus on local installations? Thank you in advance.New Zoom user.

I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well.I have contacts synced with Google and that is working, though when I login to the Zoom web site I don't see the contacts listed in settings under Personal – Personal Contacts. I do see "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." Clicking "here" takes me to Personal - Profile - Other at the bottom, and Google syncing is set up there. I even reauthorized it to be sure.Oddly, in the Zoom Workplace apps on my Mac and on my iPhone I do see the contact name on incoming calls, history, and voicemail. The contacts are appearing in "My Contacts" in "Cloud Contacts" in Contacts on the Zoom Workplace apps and on the Zoom Phone Appliance app. To test further, I also created

Is it possible for the zoom phones to present a different phone number that is not zoom when doing an outbound call? Thank you

I can't hear the other person on zoom Phone just after changed Wi-Fi router.

How to disable auto appended message in my SMS?

Hello, we are developping an environment with Zoom phone via Web proxy servers and we are unable to register on the Zoom Cloud.I saw this recommendation from ZOOM: Due to the real time nature of Zoom Phone, web proxies may provide a sub-optimal experience to the end user. Also, in the case of Zoom Phone, all traffic is already encrypted so web proxies do not make it more secure. With this in mind, the best practice is to bypass web proxies when deploying and using Zoom Phone. So, my question is, Is there any way to develop ZOOM phone via a proxy server?  Zoom Workplace: Version: 6.0.4 (38135)

Is it possible to port a landline phone number to Zoom without losing the ability to receive phone calls to that landline? I just want to be able have customers text my business, but still be able to call. Any advice on this? 

When dialing in from an android phone it is repeatedly duplicating the first number entered for the meeting ID. This is happening no matter what number is entered as the first number. Anyone know of a fix for this or come across this? 

My office (real estate brokerage) does not send text messages to our customers unless they text us first. And even then, it's just quick replies. No active texting campaigns. Am I still required to complete the "Campaign Registration"? 

My mobile and zoom desktop app are updated to latest version. However earlier when I closed my zoom desktop app my mobile app would automatically open go to mobile available status. But now when I close desktop app mobile app shows out of office. How to fix this. Version 6.0.5 installed in both.

right now, I cannot make phone calls at certain times of the day, Zoom comes on and tells me they cannot connect the call, my administrator has limited that.... I'm the admin. I cannot find a way to turn this off. It's actually very frustrating.... I see that my administrator has restricted calls from 8:30pm to 9:00 am - but I'm the admin and I can't change this.... Where do I go to change it?

Can anyone tell me a phone number for tech help 

Hello, We recently started to use Zoom Phone and some of my users are using it on their mobile devices as well as me.The biggest problem is that if I'm on a regular call and someone is calling me on Zoom Phone, It doesn't put him on hold, it just calls in the background with the ringtone of Zoom Phone App as well!! I can't even shut it, I just have to mute my phone or reject the phone call which is so frustrating.. This is something so simple to implement, can you guys forward that to the devs? Thanks..

I have the zoom app on my phone. I would like to put to do not disturb on but it only lets me put it on certain hours and for only 24 hours how do I put it on for the whole weekend I hate zoom. I'm blocked all my notifications from my phone from zoom and I still get phone calls My phone vibrates doesn't ring so annoying. Anyone else have any luck and how can I put a do not disturb on for the whole weekend or when I'm on vacation this is ridiculous.

Is there a way to activate a sound confirming the transfert is done when doing a warm transfer with  Zoom phone (either with the Client App or a physical phone)?

preciso de música de fundo e falar por cimaQuando associar a minha música à plataforma Zoom utiliza compartilhar a Tela no avançado e compartilhar a Tela o som sai muito bem, mas quando falo através do áudio do computador faz interferência Com o aplicativo musica zoom, é uma boa opção, mas gostaria de colocar músicas escolhidas por mim e poder falar ao mesmo tempo sem interferências.

Hello,I am our account admin. We have an SMS Campaign established which is not full. We have one phone number that requires to be added to it, but every time I go through the steps to add it, it gives me the message that it takes 24 hours. So I check back and it's still unverified. Can you add numbers to a pre-existing SMS Campaign? If so, any thoughts on why this one number (that has been a part of our system for a long time) won't add?Thanks