Upcoming Changes to SMS

Welcome to the Zoom Community, @texaspro.

Good question!  I’ve been chronicling my own 10DLC adventure in this post, Does Zoom Phone 19DLC Requirement Apply to Everyone?

I do plan to raise the issue with some of my Zoom contacts this week. Stay tuned for real answers – I hope. 

My personal opinion summary is that 10DLC registration is only required by composites doing A2P (Application to Person) messaging, like automated tracking services with responders, and not for P2P (Person to Person) messaging. Unfortunately there is also discussion online that carriers like Zoom and RingCentral are going to be subject to more scrutiny which may require additional registration. 

It’s all still very confusing. I’ll do what I can to help clear it up in the next week or so. 

How the hell are we supposed to say what our text messages are going to say?  These are text messages, not campaigns.  We have over 2000 phone number but you only allow 48 per campaign, even though these are not campaigns.  You gave us NO TOOLS to add info to the bottom of the message.  You gave NO TOOLS to keep track of who has said STOP.  You guys only said, what is your message going to say.  How the heck am I  supposed to know what the text messages are going to be?  You guy keep saying it is a regulation but aren't willing to help.

No, if your office does not engage in active texting campaigns and only responds to customer-initiated texts with quick replies, you are not required to complete the "Campaign Registration." However, it's still a good idea to familiarize yourself with any relevant regulations regarding text message communications in your area to ensure compliance and maintain transparency with your customers. If you have any doubts or questions, consulting with legal counsel or relevant regulatory authorities can provide clarity on your obligations.

We are about to pilot Nice and have a test instance up and running.  I am wondeirng how others manage sms concent of customers approving receipt of SMS?  Does Nice provide any tool to capture concent provided via sms or does one need a 3rd Party solution/DB to keep track of customer concent to sms?  I am reading fines for illegal messaging are up to $500 per message received with no limit so I want to have thing in order to manage and prevent issues/fines.  Today I asked Nice what the can do or recommend to manage customer concent, but have not heard back yet.  I also have been search on the web and in zoom's knowledge base but not finding anything.  Suggestions are appreciated.