Newcomer

Question

Signal when phone transfer

Forum|Forum|4 years ago
November 29, 2021
6 replies
4 views

Is there a way to activate a sound confirming the transfert is done when doing a warm transfer with Zoom phone (either with the Client App or a physical phone)?

FORE-Craig

Specialist

Hi Sophie,

No, there isn't an option for sounds confirmation an any of the transfer types. It would make a great enhancement though. I personally would love to have a confirmation tone.

Peter_Uy

Community Champion | Employee

Hello @Sophie_PL ,

There's somewhat a magical chime-like sound when you complete any type of transfer using a Client App whether it was a warm, blind or transfer to voicemail, and a visual notification will tell you that the transfer is completed and successful.

Don't forget to hit the like and accept the resolution/ response provided if this answers your question.

Thank you and stay safe!

S

Sophie_PLAuthor

Newcomer

Hi Peter_Uy!

I've never heard that magical chime-like sound... but would love to!

I see the notification when I do the transfert but when someone else transfers me a call, there's no sound nor notification to tell me the transfert is done. So I just say Hello????, hoping someone is on the other end of the line... kind of weird. It would be a great improvement though.

Peter_Uy

Community Champion | Employee

@Sophie_PL ,

Sorry to have misunderstood your question, if you are the one transferring the call to another person, you as the "transferrer" you will hear that "magical chime-like" sound but as the receiver of a transferred call, that's a brilliant idea and could truly be a great enhancement.

Feel free to submit your suggestions and feature request here.

Thank you!

S

Stephan_S

Newcomer

Hello,

is there any update on this? We are new on zoom phone.. i received a lot of positive feedback by my team - but they are missing this kind of signal too! The "Hello???" moment is not very professional.

thx

Stephan

S

Sophie_PLAuthor

Newcomer

I haven't seen any update on this but sure would like to! As suggested by @Peter_Uy if others submit the suggestion to Zoom, maybe the'll include the option in a future update. We can place our request here.

Sophie_PL

S

Stephan_S

Newcomer

Hi,

ok . i send the request. This is really a missing feature.

And there is no workaround for this...

-stephan

J

jtaylor1

Newcomer

This is a major problem that needs to be addressed. My company is newer to Zoom Phone. I have submitted the below request.

@Peter_Uy

Hi! Several people have suggested this feature and it really should be added. When transferring calls, it would be highly beneficial if the receiver heard a sound (beep/chime) when the call has been successfully transferred. The fact that it doesn't causes confusion and appears unprofessional. Please see previous comments below.

Sorry to have misunderstood your question, if you are the one transferring the call to another person, you as the "transferrer" you will hear that "magical chime-like" sound but as the receiver of a transferred call, that's a brilliant idea and could truly be a great enhancement.

Feel free to submit your suggestions and feature request here.

I haven't seen any update on this but sure would like to! As suggested by @Peter_Uy if others submit the suggestion to Zoom, maybe the'll include the option in a future update. We can place our request here.

Sophie_PL

S

Stephan_S

Newcomer

Hello, is there any update on this... after 1 year?