Phone

This has been really frustrating, i keep on getting different answers for zoom support. What i wanna do is really simple and shouldn't be so complicating: I have a main number with an auto receptionist for my business. (Dial 1 for customer service, dial 2 for our hours and location etc.) and one user\ext. (me). I want to be able to send and receive SMS text messages. But because the number is the main company phone number i am unable to do so:(  Any help would be appreciated.  

Can you save or print "live transcript" from Zoom phone calls? If they are automatically saved somewhere can someone please tell me how/where to retrieve the transcript?

I am unable to access my zoom phone tab from my desktop, its basically not showing up there and I'm making calls through mobile, I have tried signing out and logging back too for multiple times but still facing the same issue

Hello,    I currently have a zoom phone number and would like to know if it is possible to answer calls using my Apple Watch. Currently I'm only able to see messages on my watch, but can't seem to find a way to enable calling.   Thank you for your responses.

We are having two main issues with the transfer option on the Zoom phone calls. 1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop. 2) When the transfer option does appear we are unable to successfully transfer the caller. Every time we attempt to transfer, we are told that the call "cannot be completed" and to "try again" later even though all phone lines in our building are working. Can anyone please provide some insight into this issue?  

We're looking to export various reports on a schedule basis. When navigating to Account Management > Reports, we can readily run reports; however, we don't see a means of scheduling these reports to run periodically. Has anyone been able to (or are able to) run these reports on a scheduled basis.  

I’m very new to the group and Zoom phone. I have customers that randomly pace orders over the phone. They have complained to me that they find the “Auto recording message” at the beginning of the call annoying. How can I turn it off. When I search, I mostly find articles about turning on recordings for meetings. Thank you

Are they any plans for a Zoom Phone / Zoho Desk Integration?    Click to call, view past calls, screen pops, etc would be super awesome.

I used to get phone calls through my cellphone and my desktop, but for some reason now it only goes to my phone. I checked settings and I have it set correctly. What should I do?

When sending texts to a group of people in Zoom, the replies that come back are not threaded in the group chat but come back individually. Is there a way to fix this?

I activated a new phone line yesterday (I'm the Zoom account owner), made the full configuration as required, but when I try to make a call via the mobile app or via my desktop app, I get a message saying “it is impossible to make the call, please try again later”. I would like to point out that all my software's are in up-to-date versions and that all my devices have the required configurations for Zoom IP calls.Do any of you have this problem?

Zoom cancelled our active SMS Campaign and asked us to resubmit a new Campaign.  After a couple of quick rejections, our current Campaign has been in Pending status for close to 4 weeks?!  Client support continues to be of no help, so looking for any other options other than just giving up and switching services.  We only use it for client meeting confirmations and reminders, so any help appreciated.

Just today, callers are unable to call us.  They get a recording suggesting that Zoom phone is now out of order.  Does anyone know how to get Zoom to correct this problem.

PCでイヤホンを使い音楽等は聞けるが、zoomphoneでかけると、相手の声が聞こえない。向こうには聞こえている。

Hi,The problem just started yesterday, for no apparent reason, that incoming calls go directly to voicemail.With the message: "We are sorry, there is no one available to take your call"We're a small business with just one phone number, 2 people, one userI opened a ticketThe ticket response came in the next day asking to check business hours and queue.I checked business hours (7 days, 24 hours), and checked Calls in Queue (I have no queue)I replied - no response yet. Maybe no response till after Labor Day? Meanwhile my customers are not able to reach me. Any help would be much appreciated

I have zoom meetings and phone.  The video meetings continue to function normally, but today when I try to make an outgoing phone call from my laptop, I get a message on my screen "Not connected, trying to reconnect".  It never connects.  I am out of the office at a public WIFI network, but connection appears to be fine.  (had zoom video meeting)  Incoming phone calls connect to voicemail, and messages are received.  I can send outgoing SMS messages on the same phone without problem.  No changes have been made to any administrative settings. SOLUTION - I switched the laptop to my cellphone's hotspot instead of the public WIFI, and I was able to make zoom phone calls on my laptop!

I believed to have setup the phone system, however, all inbound calls go directly to voicemail. Unless, they know my extension. Can you set it up so that all calls can be answered unless I decline and then they go to VM?  Thanks, in advance.

How can the admin activate a user account without sending an invite to the users?

I'm trying to connect with SSO on my phone. I'm receiving a message that I have to update my zoom to 6.1.11, but the update isn't available on google play. Did anyone had this problem? Thank you! 

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator.  Is there another way to go about this?  We want patients to be able to directly call our main number without having to put in an extension number. The call only comes through to my zoom app if the extension is put in. No voicemail is recorded if extension number is not done even though it goes through the whole voicemail process and recording. Any help is greatly appreciated 

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number.  If there is a way to do this, I've yet to find it! Thanks in advance for any help.  

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!

Does Zoom record a list of calls forwad/redirected to external numbers? Can the administrator search for a history of calls made forward to an external number? Is this possible? If possible, how to do it?

I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant.  The call queue has its on toll free number as I thought that might be a requirement.  I just can't figure out how to route it to the external number.

Can I get help adding add-ons to my zoom phone plan. When I go to plans and billing I can only see a limited amount of zoom phone add-ons.