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Paging

Forum|Forum|2 years ago
May 3, 2023
3 replies
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We have most of our employees on a soft phone using the desktop app, with maybe 10 users on Deskphones. When I create a Paging group and only have softphone employees, I get "Sorry we are unable to complete your call....". When I put someone with a deskphone (VVX250) it rings to them and the message is played after pick up. So I have a few questions:

How do I get paging to work for those on a desktop app?

How do I get it to page out to the deskphone and not have to wait for them to answer?

Best answer by Filipe

Hello, good morning all!

@Sergio_CRF , let me try to help here.

There is a requirement to have a supported device attached to the users or Common Area Phone that are configured as receivers. It will not work if the receiver a Zoom Application only. For Poly desk phones only the "Edge E" series is in the supported list, that is why you need to pickup the handset to answer the "paging".

You can always try the workaround suggest by @CBA_Solutions. But find the info below.

You can find this information about the deskphone that supports paging (and other features) here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373&_ga=2.198736810.487743411.1715806060-1120896758.1707657787#h_01GWPRN88PKCAGHSPVPHAJ1HKJ
Cloud paging is also supported on all Zoom-certified output devices such as SIP speakers, SIP horns, paging adapters, and Visual Alerters from both Cyberdata and Algo, you can find all certified devices here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#h_01EH2VX5Y8E8QYR3RTKWFSVSHB:~:text=4.4.7-,Pagers%20and%20intercom,-Cloud%20paging%20is

@JHS_Durham, can you share what device are you using?

I hope this helped you and please reply back to this thread if you have any new question.

Thank you,

Filipe.

E

Eliot

Community Super Champion | Partner

Hi sergi_crf

please see support article on how to set up paging for desktop phones.

https://support.zoom.us/hc/en-us/articles/14406369394189-Setting-up-Zoom-Phone-cloud-paging

I will check on paging apps and clients.

thanks , Eliot

E

Eliot

Community Super Champion | Partner

hi sergi_crf,

i think the closest thing to paging for softphone clients is team chat. you can send text, audio and video to selected individuals or groups. please see

Getting started with Zoom Team Chat – Zoom Support

thanks, eliot

S

Sergio_CRFAuthor

Newcomer

No. I ended up just installing a PA system in the office myself.

J

JHS_Durham

Newcomer

That's pretty poor on Zoom's part; No effort to fix the problem, and no answers. Leave to the customer to have to purchase something else to work around their shortfalls.

I think we may leave and head back to Ring Central. They had these fundamentals working correctly.

S

Sergio_CRFAuthor

Newcomer

Hopefully in the future they'll get it working 🙂

F

FilipeAnswer

Community Champion | Employee

Hello, good morning all!

@Sergio_CRF , let me try to help here.

There is a requirement to have a supported device attached to the users or Common Area Phone that are configured as receivers. It will not work if the receiver a Zoom Application only. For Poly desk phones only the "Edge E" series is in the supported list, that is why you need to pickup the handset to answer the "paging".

You can always try the workaround suggest by @CBA_Solutions. But find the info below.

You can find this information about the deskphone that supports paging (and other features) here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373&_ga=2.198736810.487743411.1715806060-1120896758.1707657787#h_01GWPRN88PKCAGHSPVPHAJ1HKJ
Cloud paging is also supported on all Zoom-certified output devices such as SIP speakers, SIP horns, paging adapters, and Visual Alerters from both Cyberdata and Algo, you can find all certified devices here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#h_01EH2VX5Y8E8QYR3RTKWFSVSHB:~:text=4.4.7-,Pagers%20and%20intercom,-Cloud%20paging%20is

@JHS_Durham, can you share what device are you using?

I hope this helped you and please reply back to this thread if you have any new question.

Thank you,

Filipe.

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