Phone

Is anyone usign 10DLC for Staffign companies ?

I want to schedule a call with people from the United Arab Emirates but am unsure what number they will use to dial in. On the Zoom International number page, Zoom International Dial-in Numbers - Zoom, there are no numbers listed, and there is an X in the International Number column.  What number should I use to call Toll-Free to the United Arab Emirates?

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded.  I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?

Hello, I need to know does Zoom provide any API to access to Zoom Phone Calls Recording and Minutes of Call? I am developing a system where Client's requirement is, when we open a list of Calls, there should be a Button to play Recording of Phone call and also display the minutes of Recording. My Client is ready to buy the Subscription of Phone call recordings and also if any other paid API is require to achieve this. Please provide you valuable feedback on this.

Need detailed information about initiating calls in zoom phone in our website using API. please give me the api to integrate the calls using api in my website.

How do I dial into a zoom meeting from the United Arab Emirates?

I have searched the community and see that the common issue here is business hours (which I have set to 24/7) for the auto receptionist and user and to make sure Greeting Prompt is disabled & Route to User (which I have done). Call handling is set up for Zoom Phone, Mobile, & Desktop for myself. I get the notification on my phone and desktop about the inbound call but it goes to voicemail within 1 ring. I also made sure I do not have any call queues set up.I only have 1 phone number, one user (myself). I can make outbound calls without issue. I was receiving inbound fine when the phone number was set up. The only other community thread I could find on this was someone who said Zoom flushed the user cache and that fixed it for them??I uninstalled and reinstalled the mobile & Desktop apps but the problem remains.

Hi Everyone!Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members and I can add members manually? In most cases I only want 1 or 2 members assigned.Thank you!

Hello, Is-there a way to customize the phone voicemail email ? Thank you for your help

Hello! We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate metrics on MOS, Loss, Latency, and Jitter at each one of our stores so we can have more visibility into issues at our locations, if any.  Does anyone know the specific URLs that the Zoom phone system hits for SIP and RTP? Zoom's firewall rules point to *.zoom.us which isn't specific. Thank you!

Здравствуйте. Помогите пожалуйста. Я веду медитации и для меня очень важно, что-бы присутствовала музыка в эфире. Для микса использую rode Streamer X,Используя оригинальные кабели от rode для подключенияZoom установлен на планшет galaxy tab7+. И выяснилось что идет только мой голос , а музыка нет. Функция демонстрация экрана мне не подойдёт, т.к. мне нужна мобильностьт во время прямого эфира и я активно передвигаюсь в кадре и нужно регулировать громкость микса с помощью аудиоинтерфейса.При этом бьесплатные приложения WhatsApp, инстаграм и т.д. справляются с этой задачей!Zoom как раз приобретался , что-бы увеличить качество прямого эфира. Может есть какие-то способы это исправить? Так же музыка не идет и с другого аудинтер, другой фирмы. Что делать?

Dear Community: I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to cause significant operational disruptions. The prolonged delay in addressing this critical issue has resulted in not only operational headaches but also a great deal of anxiety. The inability to escalate the original case and the continued "NEW" status of both tickets have only exacerbated the situation. While I appreciate the availability of chat support and other resources, I am hopeful that reaching out to the community may help bring attention to this pressing matter and lead to a timely resolution. Thank you for your attention to this matter. Sincerely,Mark

Hi All, I searched the forum and support section but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contacts from my Zoom Phone with my personal calls and contacts. Is there any way to undo this?  It's not impossible to work with, it's just kind of annoying and redundant. Thanks,Anna

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only logged in on their iPhone app the app doesn't always ring on their device. AR Greeting > Call Queue (sequential)  4 rings > CQ Voice mail. I now tell them to log in to both their laptop Zoom app AND their phones. This doesn't happen when they're logged in on their laptops as well.

Hi everyone, We've been on Zoom phone for few years now. As Poly obi302 has reached EOS what would be a decent replacement? Single or dual RJ11 ports, a model that would last 4-5 years in terms of support and firmware updates and compatibility with Zoom phone system? The use case is legacy POTS fax. ThanksBoyan 

Hi Community,  i am going crazy trying to find a way to set up call recordings properly, my calls are being recorded automatically for both inbound and outbound the way i want it, i just cant seem to find or enable the download option? ive looked everywhere followed different directions read many posts, nothing. it just DOES NOT show up. i set up transcripts, put myself as super admin which being the only user should have been this way by default but i already did that.  How can i download call recordings and how do i find out where my call recordings are being stored?  Thanks.    

In my Keys & Positions I have setup 3 call parks (*801, *802, *803). While on a call when I press the park button it places the call in a random park like *845. Is there a way to force the phone's park button to use only one of the 3 I added in my keys? Thank you.

The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup.  Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds.  The Zoom phone widget does a quick refresh but returns back to the “log in”  We had set this up in our sandbox environment and was able to successfully setup and configure the integration.  Since moving to production though, none of our users are able to sign in via the salesforce phone widget.  We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support

I am working on a setup for on of our teams that fields lots of call, we are planning to use Poly e550 phones. Sometimes they need to be able to quickly escalate a call into a conference. The workflow of adding callers one by one using their extensions is to slow and complicated.  Is there a way that we can setup BLF keys on each of their phones where they can send the caller immediately into an active conference? We would want the person transferring the call and others to have visibility that the conference is active and be able to easily join that call.  Any other workflow suggestions welcomed. TIA

Just signed up for the unlinted US/Canada but I cannot make a call.  I get a message that says, "The requested service is not available in your calling plan"

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I have a Phone Line that has an automated message on it and I need to be able to change the message on it to something personalized.  Where do I need to go to be able to do this?

Through the Zoom app, the phone will not receive or make any outgoing calls when on cellular. This problem just recently started occurring. How do I reconnect the phone so that I may call and receive calls?

I just bought the basic phone plan for my small 1 person business. The purpose is to have a virtual phone # for the business that I can use on my personal cell phone to avoid mixing business/personal. For some reason the setup gave me an Extension - not needed, this prevents clients from calling me (it's stupid to require random callers to need to know the Ext #. It should just be a straight pass through call). Using the Zoom Workplace app on my android phone - try to make a call and I get this error message "Sorry, the requested service is not available in your calling plan". What the hell? I literally only bought this "Phone Service Plan" plan because it said it could be used as a virtual phone for my business. This should not be this difficult to setup and use.  2nd problem - using the Zoom Workplace app, I cannot figure out how to setup/record the Voicemail. this should not be rocket science. If this is an exclusive option for the Desktop application it's

_Can't verify phone number._I go to Add Phone Number, select a label and a region, and I type the number,and get the verification code. But when I type the exact code, it doesn't work, and I try again, and then it saysI sent too many code to this number.Tried again 2 times and still the same problem. Please help, thanks.