Phone

Hello.  When an incoming call comes in, it takes the focus.  This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type.  Is there a way to have the call still appearing, but not take the front focus?

Hey, we would like to bulk update our phones to have the company number as the outgoing caller ID in line key one but have noticed the csv import/export does not have this feature for all users. This only seems to exist on a per user basis. Anyone managed to achieve this?

Does anyone know if there is a way to answer Zoom phone calls while my computer is locked? I lock my computer by pressing Windows+L and sometimes I get calls while my computer is locked. I usually can't sign in fast enough to answer the call.

Hi, I'm having trouble connecting to meetings from my Samsung smartphone using the Galaxy Buds 3 Pro Bluetooth headphones. When I connect to a meeting, the audio option identifies three options: Bluetooth, Speaker, and Headset. If I select Bluetooth, I can only hear, and no one can hear me even if I activate the microphone. If I use a headset, the microphone works, but I can't hear anyone else. Has this happened to anyone else? Maybe I have something configured incorrectly. It is necessary to clarify that I only have this problem with ZOOM, so the proper functioning of the headphones is guaranteed.

Hi everyone, we are a business that is based in Croatia and we work as a contractor to a firm in the UK. Our work requires us to be able to call UK numbers and to have a UK number of our own. Thus far we have used Skype for this without any issues, but it is shutting down now so we switched to Zoom. The issue is that when we try to setup numbers for the UK, we are required to input a UK address and documents proving that this is the address of the business, is there no other way for us to get a UK number and to call UK numbers? This wasn't required on Skype. Could we at least get a Croatian number and call UK numbers without further charges? We have the "Zoom Phone Pro Global Select Unlimited" package. Would we be charged additionally for each call to the UK if we got a Croatian number?

When I am called the ringtone plays through both my speakers and headset. I would much prefer it rings to just my speakers and then allow me to take the call on my headset.This is on windows desktop zoom app. The app is fully up to date. Please advise. Thank you. 

When I am dialing a US number from the account, I hear an error message: Sorry, the requested service is not available in your calling plan.Please help. But I have already subscribed and paid for the Phone plan.

Hi i want to use this zoom phone as my second personal number and i want o enable the sms on Zoom phone without providing 10DLC. Anyone with the solution here? 

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to these devices? I tried visiting with support but all they do is send me the links to the articles I've already read, but they don't really explain what the end result is. I was with a company in the past where for paging all we did was buy the ip horn and give it a license and assign it a common area, you can then call that extension and get a page in essence. Do you still go through this same process and the cloud thing is just a way of grouping them all together? 

Has zoom started letting small businesses that are sole proprietor setup sms ? 

I'm late to the party on this and just figured out that I can't send texts anymore. I never realized this was a requirement of mine. How do I create a brand when I am a sole proprietor without an EIN.  This is not required for tax purposes for my business, so I don't plan to get an EIN. I tried to use my SSN - probably a dumb move - but that was rejected. Now what do I do? Anyone? Anyone? I keep emailing support with no response. Really upset right now.  Also - how long does the approval process take??? Weeks???  I read that somewhere. 

Hi Team, We recently signed up for Zoom Phone and used the service for few days, during which we also ported in our business number. Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information. We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided. This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions. Your support in resolving this matter would be sincerely appreciated.

Hi team, my sales team sometimes experiences an issue where when dialing out the zoom phone system gives us a dial tone that is very loud and resembles the sound a jackhammer makes. The calls are still connecting so this is mainly a quality of life issue. Any idea on what could be causing this and a potent

Hello, I have a problem with my phone. When I receive a call and don't answer, the call answers automatically. How do I turn this feature off?Thank you! Karianne 

Hi, I started the setup process yesterday for Zoom Phone after purchasing a package for use in UK to trial the system before potentially switching over from our current provider. Going through the set up process, I'm stuck on the 'Select Company Number' in the 'Prepare for Phone Assignment' section.I've added emergency address for my location, selected Country and picked a telephone number - but I cannot select the Emergency Address as it's pending (which stops me continuing)... how do I progress the pending part? Do I need to verify the address somewhere/somehow? (it doesn't say).I don't want to wait a week and find out I needed to do something earlier lol Many thanks

Transcriptions of ZoomPhone recordings cannot be translated into Japanese.The default language for call queues and users is set to Japanese.Do I need to change anything else?

I have spoken to five people, and no one knows how to switch to annual billing for Zoom Phone. I'm not sure if this is even an option. I have my Zoom Phone number set up, so there’s no way I'm canceling that number. It took two weeks to set up Zoom Phone properly. Any ideas?

Hello all,I have a question regarding Zoom Phone: I have a personal line (A), and can also receive calls on multiple call queues (B) (C) (D). However, it appears I do not get any notification regarding an incoming call or options to handle incoming calls on the queues if I am currently busy on my personal line. I can still receive incoming calls for the call queues if I am not busy. Would it be possible on my end for me to receive notifications for incoming call queues while I am busy on my personal line, or is this something only the admin can do? Thanks all!

Hi! I wanted to know if there is a way to turn off the Call Monitoring disclaimer for inbound calls. I want to keep them for outbound calls. We currently mention call monitoring and recording on the custom greeting we have so we would like to remove the disclaimer on the inbound calls. I could not find this setting and if not it should be included as a fix in future updates. 

I have Call Screening enabled along with the option to "Exclude my contacts from call screening, calls from contacts will reach you as normal."  I added two numbers to my Personal Contact list, my own cell (for testing) and my wife's. Both numbers are still challenged by the call screening prompt when calling my Zoom number. I confirmed that the numbers appear in "Personal Contacts" on both the zoom.us website and in my Zoom Workplace desktop app. To determine if setting changes had an activation lag, I temporarily disabled Call Screening and confirmed that the setting change was immediately effective on my line. Reenabling Call Screening was also immediate, however the numbers in my personal contacts are still screened. Is anyone else experiencing this behavior? Thanks!

Greetings, I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns. Is there a way to change my account?

Hi  I just set up a zoom phone and am new to this. Can not receive a phone call. It says the service is restricted or service is not available. But I can make a phone call through the app. What should I do? Thanks 

Has anyone able to solve and be able to log in after experiencing this error. I just sent a report. I am able to log in on Windows PC and Mac. Hopefully I be able to use zoom on my apple phone again. Please let me know if you have other means to solve this. Thank you. 

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know ishas anyone got the same error like this ?is someone aware of this error so that he/she can guide me through this ?  and if internal team is working on this so how many days it will take them to fix this ?  

I am following the steps to <create the brand> for the SMS notification which came out. I everything out and I am receiving the below message. Even though we are not a publicly traded company-I chose NONE and filled out na for the stock symbol.  I can wait until tomorrow to see if this error disappears but if anyone has come across this before please let me know!