My Zoom Phone Plan has been downgraded due to non-payment - How to regain access? | Community
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Newcomer
May 25, 2025
Question

My Zoom Phone Plan has been downgraded due to non-payment - How to regain access?

  • May 25, 2025
  • 1 reply
  • 0 views

Hello!

I've been travelling in the last few weeks and my Zoom phone account was shut down 2 days ago due to 1 outstanding invoice.
The one outstanding invoice has been paid.

 

I need to regain access and have the company phone number operational.


How to regain access? Could someone guide me please?

 

Thanks in advance.

Miguel

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    May 25, 2025

    Hey, @mig1.

     

    I’d start by submitting a Support Ticket to Billing, with all the details you can possibly provide