Call Quality Issues Today | Community
Skip to main content
C
Newcomer
CaydenH
Newcomer
May 27, 2025
Question

Call Quality Issues Today

  • May 27, 2025
  • 1 reply
  • 3 views

In the Zoom Admin Dashboard you are able to see your call quality. Ours usually sits right at 100%. However, today we've seen this drop to 80% which doesn't sound bad but we're having reports from our users that callers sound like "robots". Has anyone else experienced this? 

There also isn't a clear outlier in the bottom sections where it splits it up by device, ISP, and video codec. They are all similar. Our internet connection to most locations was stable all day so I don't think it was that.

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
May 27, 2025

hi @CaydenH 

 

i have a limited number of calls but today my mos scores ranged from 4 to 4.5.  good is 3.5 or above.  this is a screen shot of one call.

 

On the 20% of your calls today that are less than good, how are packet loss, latency and jitter compared with good calls?

 

this zoom's support article on the phone qos dashboard available to business, education and enterprise zoom customers.

Viewing the Zoom Phone quality of service dashboard

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070057#

 

thanks,  eliot

 

 

 

 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.