Phone

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We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in getting the messages at the #800 level.

Hey, It seems that we are unable to use certain special characters within the comments field of the Zoom phone integration with Salesforce.  When trying to add either '#' or '&' to the comments box, the following error is returned. "Unexpected end-of-input: was expecting closing quote for a string value at [line:1, column:265]" We have the field synced to a long text area in our task object.  Can anyone please advise? Thanks

I've tried to contact Zoom sales, support, and chat but I have not been able to get an answer. I'm one of the thousands affected by Skype discontinuing, so I am looking for alternative phone platforms. I see Zoom added phones in 2019, so potentially a good option since it seems to function just like Skype (your own phone number, cellular data or wifi calling, make or receive calls). I like Zoom as a platform and use it regularly for video conferencing.  I've had a Zoom Pro account since 2016 and, therefore, have legacy pricing of $99.90 per year.  I don't want to lose that because Zoom conferencing is vital to my work. It might be nice to have phone and video conferencing bundled together. First question: Can I port my Skype number to Zoom? (lots of places say they will accept ported numbers, but the fine print says they won't accept Skype numbers. I have not found one yet that accepts Skype numbers) Second, and more important, question: If I go with a Zoo

Is it possible to sync the Opt-In/Out Verification status from within Zoom Phone over to a Salesforce contact?Currently, I only see this status live within he SMS Logs within Phone System Management. 

I want to promote the Zoom Phone to my audience on social media. Does Zoom offer affiliate programs? If so, how do I sign up to become an affiliate for the Zoom Phone?

When I answer an incoming call on my Android Softphone, the call always switches to my watch.I have to click on Bluetooth and change from my watch to 'Handset'.How can I remove my watch from the list of Bluetooth audio devices for Zoom? Zoom V 5.17.7 (19440)Android Galaxy S10e: V 12Ticwatch Pro 3 Ultra P628 - Wear OS 2.45 

so we use a headset here to answer multiple calls. when i am on one call and the phone rings it rings through the headset and i can't hear my current customer that i am speaking with. is their any setting or any advice to fix this problem. i tried the audio use separate audio device to play ringtone simultaneously and that didn't work. thank you, Chris

Is it possible to use the camera with Zoom on a Cisco 8865. Also, I'm looking for guidance on how to get the most out of it as it relates to Zoom Phone. Any information you can send my way would be greatly appreciated. TIA

I recently created a program to sync contacts from our CRM system into Zoom Phone as External Contacts. This works great, but it has the problem of making it difficult to search for internal extensions in the directory.  It's not so much a problem on the Zoom Workplace app, but it is an issue on our desk phones (Yealink). For example, if I search the directory for 'Jason', it shows the max results of 200, which doesn't include the internal extension for Jason. Searching the full name doesn't return a result, when it did before syncing the external contacts.  Is there any way to prioritise internal contacts in the search so they are returned before external contacts? If there is a way to amend the LDAP search filter to only show internal users, that would be a suitable solution too. 

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).Windows 11 has now started prioritizing IPv6 as the default protocol if it is available. So for example if you ping www.google.com in a command prompt it will respond with the IPv6 Address instead of the IPv4.The problem with this is that the Zoom Client will complain that it cannot confirm my home address location and I will get the error at all times.There are some workarounds.1) Disable IPv6 on the router (not ideal)2) Apply a registry fix to prioritize IPv4 over IPv6 on the OS (needs a reboot)3) use command Prompt to manually set IPv4 Priority over IPv6 (Does not need a reboot but requires setting on subsequent reboots) Once you have changed the priority and restart the desktop client the error goes away and it sets the Emergency Address correctly.Is this behavior going to

We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:A customer calls the phone numberThe employee answers the callThe employee presses “Transfer” The employee enters and calls the phone number to transferThe employee presses “Transfer” again before the call answers (to do a blind transfer)The phone calls is transferred to the other phone number However, now on step 5, the call disconnects abruptly. All the other functions work fine such as the sidecar/KEM, warm transfers, and speed dials. Even though I believe it to be a Zoom issue, Zoom support says this is a Cisco IP phone issue.  This video also demonstrates the procedure that should be working. However, the call disconnects after the destination number is entered and the “Transfer” button is pressed for the second time.  Has anyone experienced this issue and/or know how to resolve it?

Called zoom support and they confirmed I have an active sms campaign and powerpack. Labeled it as "Technical Glitch" since messages could not be sent despite having everyth

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.how can I disable it? and just get a regular direct call?TY. 

How can i find my SIP trunk details in Zoom

Hi, I submitted an SMS campaign request, which has been pending for over 15 days.  Why would it be pending this long, and how can I help it along?

Why does the IP address of the SBC in a BYOC configuration have to be unique?Why can Zoom differentiate on port like Teams, or allow FQDNs?How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?The following error is received when using the same IP address: "The address you are trying to add is already in use"

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections. Any thoughts?

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are). How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.   How do I do this?  Thanks!

Hi all, We've got a number of common area desk phones, and sometimes one gets voicemail intended for the other. The issue is we can't seem to forward these voicemails to other common area phones. When we listen to a voicemail and press 6 to forward it, we're prompted to enter the extension. When we enter the extension of a common area phone, we get the message "Your entry is invalid. Please try again." This seems to happen with any common area extension, and when attempting to transfer from either a desk phone or a softphone. Voicemails are able to be transferred to Users or Call Queues with no issue. Is this a restriction of common areas we're not aware of? I can't find any documentation on this specific issue. Thanks!

I cannot access my Zoom Recordings from Personal > Phone > Recordings But I CAN access them from Admin > Phone System Management > Logs I am the OWNER of the account and I am the only user.    I have  This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related). I have followed instructions here:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692 and all settings are set to allow recordings and access recordings. Please advise.   

The Zoom Phone automated attendant's pronunciation of people's names is wrong in some case. Zoom needs to allow users to record their own name. 

When/how will I know when my previous U.S. skype number has been "ported over?