SMS to Puerto Rico? | Community
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A
Newcomer
AvoryTeam
Newcomer
October 15, 2023
Question

SMS to Puerto Rico?

  • October 15, 2023
  • 5 replies
  • 10 views

Why am I getting that  SMS to Puerto Rico does not work. Puerto Rico is domestic. 

5 replies

S
Community Champion | Employee
sachinzoom
Community Champion | Employee
October 18, 2023

Hello @AvoryTeam 

 

Welcome to Zoom community. You are right Puerto rico needs to be enabled for calling / SMS etc and is charged by all providers. Please go to Account management -> Billing -> Zoom phone -> View edit countries / regions and then you can enable it.  You will also need to enable International calling / SMS

 

 

Hope that helps. If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

    A
    Newcomer
    Allcaremar
    Newcomer
    May 2, 2024

    I understand that you want me to rewrite the text to make it clearer. Here's the corrected and rephrased version:

    It's not true that all providers charge for SMS in Puerto Rico. You can search for more information on Google using this link https://www.google.com/search?q=can+us+residents+send+free+sms+and+call+to+puerto+rico%3F&sca_esv=de93c5c4281f23a7&rlz=1C1UEAD_enUS1086US1086&sxsrf=ACQVn08aOmdoW5Jhypw6gE8a1WJTUn4Nig%3A1714671089558&ei=8c0zZsPTIaypptQPgMS6oAQ&ved=0ahUKEwiDkMzJv--FAxWslIkEHQCiDkQQ4dUDCBA&uact=5&oq=can+us+residents+send+free+sms+and+call+to+puerto+rico%3F&gs_lp=Egxnd3Mtd2l6LXNlcnAiN2NhbiB1cyByZXNpZGVudHMgc2VuZCBmcmVlIHNtcyBhbmQgY2FsbCB0byBwdWVydG8gcmljbz8yBRAhGKABMgUQIRigATIFECEYoAEyBRAhGKABSIQWUI4JWI4JcAF4AZABAJgBZKABZKoBAzAuMbgBA8gBAPgBAZgCAqACbcICChAAGLADGNYEGEeYAwCIBgGQBgiSBwMxLjGgB_oF&sclient=gws-wiz-serp.

    Could you please send me a list of companies in the US that require payment for SMS in Puerto Rico? Millions of people living in the US have phone numbers with Puerto Rico area codes. I believe there might be a glitch or error in the Zoom system or perhaps someone at Zoom doesn't understand that Puerto Rico is considered a domestic call and text. Please be aware that someone may sue Zoom to recover that money soon. I have the same issues, and it is not legal to charge for SMS to PR.

    M
    Newcomer
    MirandaQ
    Newcomer
    March 21, 2024

    Thank you - zoom support article indicates you must ask Zoom to turn this one - this was much quicker!

    N
    Newcomer
    nabevo6069
    Newcomer
    October 14, 2024

    It’s surprising that SMS to Puerto Rico isn’t working since it’s considered domestic. Just like ensuring seamless communication, it's essential for food menu sites like Texas roadhouse to provide reliable and consistent access to their latest menu prices for all users.

    R
    Newcomer
    randytye
    Newcomer
    December 27, 2024

    Thank you for your help! I’ve faced this issue too, but it’s now resolved.

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 11, 2025
    This post has been deleted.

    Welcome to the Zoom Community, @emily353.

     

    UPDATE: To correct the Puerto Rico calling plan info.

     

    As implied by/pointed out by @Sachin (under SachinZoom), while Puerto Rico is a US territory, SMS to Puerto Rico requires international SMS to be enabled for either or both voice and SMS, and is charged on a metered basis. See the plans here:
    https://zoom.us/billing/pbx/rates

    Click the tabs at the top for Call-Out, SMS, and Fax rates too.

     

    I don't really have a definitive answer why, but I assume it has to do with the fact that Zoom can transport voice calls over its own infrastructure, but SMS has to go through the destination phone's carrier to be delivered.

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