I Failed to Request a Temporary Number During Porting - How to Request Now? | Community
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Newcomer
December 13, 2025
Question

I Failed to Request a Temporary Number During Porting - How to Request Now?

  • December 13, 2025
  • 3 replies
  • 5 views

Hello - I bought the basic unlimited phone service, 1 line. I put in a request for a port of my existing phone number but failed to ask for a temporary number until the port is complete. Is there any way to get a temporary number added without having to purchase a second line while the port is happening?  Thank you.

3 replies

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
December 15, 2025

I'd be caution here if you only have 1 calling license. If you request a second number (temporary or not), you may get rejected since your ported number request is sitting in wait. Maybe ask for a 30 day temporary/demo phone number license to hold you over. 

Newcomer
December 15, 2025

Thank you. The port has been scheduled for Dec 23, and given the slow response of Zoom to most anything, I think I'll just wait for the number to go live.

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
December 15, 2025

Welcome to the Zoom Community, @StrongEagle.

 

It’s been a while since I got my Zoom Phone, and I ported numbers over from RingCentral. I was pretty sure I got another number in the process. Check your numbers list to see if there’s one there already:


To see:

I also put your question in to the Zoom Virtual Assistant (ZVA – I call her Ziva). Here’s the answer I received. I’m not smart enough to know how accurate it is, but it might be helpful:

 


You can request a temporary phone number from Zoom while your number porting is in progress, and you do not need to purchase a second line for this. Zoom typically provides a temporary number (also called an “interim” or “provisioned” number) upon request so you can use your Zoom Phone service until your ported number becomes active.

To request a temporary number:

  • Contact your Zoom Phone admin or the person managing your Zoom account and ask them to assign a temporary number to your user while the port is pending.
  • If you are the admin, you can assign a temporary number by going to the Zoom web portal, navigating to Phone System Management > Users & Rooms, selecting your user, and assigning an available number.

Once your ported number is active, the temporary number can be removed or reassigned.

 

Newcomer
December 16, 2025

Yes, thanks... unfortunately, I did not request a temporary number when initiating the port, and there is no way that I can find to request a temporary number after the fact. I've messaged the port team with no result... it's a week from today that the port will be completed so I'll just have to wait... no serious user impact... they just can't play with their new toy.